Technical golf support representative (Full Time) - CELINA TEXAS, UNITED STATES

[GolfJobs]

The Indoor Golf Shop | Celina Texas United states
Expires: April 15, 2024

The ideal candidate will have a very good understanding and passion for the game of golf. The Technical Support Representative will oversee handling inbound calls, emails, and chats assisting customers with post-purchase with any questions or concerns they have regarding our products. As our Technical Support Representative, you must get acquainted with our products AND have a hustler mentality. You will be the first interaction our customers have with our company. Our systems are sold to private individuals who have a passion for golf, golf clubs, commercial golf facilities, and instructors. Job Duties and Responsibilities Sales:

• Share your love for golf with our passionate customer base.
• Assess customers’ needs and information on product features.
• Remain knowledgeable about products sold.
• Provide a positive and respectful customer experience during interactions.
• Identification and troubleshooting of production-related incidents and problems. This includes detection of system, application, or performance degradation or unavailability.
• Inbound customer calls, emails, and chats (related to support and post-sales questions)
• Develop and maintain customer relationships through the support and servicing process.
• Maintain organization of incoming support contacts.
• Ensure high levels of customer satisfaction through excellent support service.

Experience and Required Qualifications

• Golf fanatic
• Excellent written and verbal communication skills
• Preferred internship or work experience in a customer-facing role
• Excellent time management and organizational skills
• Disciplined and determined work ethic.
• 1-2 years working in technical support.
• Must exhibit a customer-centered approach, with the ability to assist internal and external customers in a professional manner via telephone, email, and chat.
• Excellent organizational and problem-solving skills, and ability to accurately resolve complex issues in a fast-paced, changing environment.

Why work at The Indoor Golf Shop By joining The Indoor Golf Shop, you will be welcomed into a team atmosphere within our RAPIDLY growing business, surrounded by a passion for golf and for our brand. In our fast-paced environment, you will apply and increase your hard-earned knowledge. Our dedication to work-life balance and reliance on a strong company culture will allow you to truly enjoy your career and grant you endless opportunities to exceed your goals. Joining our small team in our quickly growing business here at The Indoor Golf Shop will give you the immense opportunity to prove yourself and have unlimited potential in achieving your personal career goals. You will be given the opportunity to develop your skills in many aspects of our business - sales, operations, finance, customer service, technology, processes, and much more. You will work in a team driven culture focused on a competitive and winners’ mentality to provide exceptional results! Salary and Benefits

• Full time salaried
• Monday to Friday
• Opportunities for performance-based rewards
• PTO, 401K
• Medical, Dental, Vision Benefits
• In office team environment, located in Celina, TX
• Some travel outside of the state may be required.

The Indoor Golf Shop provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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