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Puma | Carlsbad California United states
Expires: March 21, 2024
YOUR MISSION This position supports the COBRA PUMA GOLF brand, located in Carlsbad, CA
Ability to handle a high call volume while simultaneously utilizing systems to retrieve information and enter incoming orders
Utilize expertise in Cobra and PUMA product knowledge while communicating with golf professionals, sales associates and consumers
Strong verbal communication skills, with ability to identify core issues and provide appropriate solutions
Drives business through upselling/cross selling other products to wholesale and consumers
Ensures timely execution of order entry and consumer emails via Freshdesk
Learn and work within established policies and procedures, with sound judgment
Make recommendation and cross-sell over the phone using product availability information
Composed and enthusiastic phone voice with good articulation
Daily order entry of Puma Golf and Cobra stock/custom golf clubs
Primary communication will be executed via email with Sales Reps and Accounts
Order entry turn around time of less than 24 hours is required
Extensive follow up communication will be required on order entry updates, invoice questions, and/or product launch details
YOUR TALENT 1-3 years experience College degree preferred French bilingual is helpful Golf Club/Product knowledge required Golf Retail experience along with club fitting experience is helpful Prior Customer Service experience in a call-center environment (preferably Golf Company) Excellent typing and computer skills Possess a courteous and professional phone manner Energy for work and passion for the brands and the game of golf Must be self-motivated and a team player Ability to multi-task and be organized Flexibility in work schedule in a call center that operates from 6 AM to 4:00 PM (hours subject to change based on business needs and seasonality) The Hiring range base pay for this position is $17.02 - $24 + Bonus + Benefits (Benefit Summary Corporate) Pay may vary depending on job-related knowledge, skills, and experience SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine
Applying for a job at PUMA is easy
Simply click APPLY ONLINE and follow the steps to upload your application
PUMA is an Equal Employment Opportunity (EEO) employer
It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law
For additional information, please contact: Click To Reveal Email Recommended Skills
Expires: March 21, 2024
YOUR MISSION This position supports the COBRA PUMA GOLF brand, located in Carlsbad, CA
Ability to handle a high call volume while simultaneously utilizing systems to retrieve information and enter incoming orders
Utilize expertise in Cobra and PUMA product knowledge while communicating with golf professionals, sales associates and consumers
Strong verbal communication skills, with ability to identify core issues and provide appropriate solutions
Drives business through upselling/cross selling other products to wholesale and consumers
Ensures timely execution of order entry and consumer emails via Freshdesk
Learn and work within established policies and procedures, with sound judgment
Make recommendation and cross-sell over the phone using product availability information
Composed and enthusiastic phone voice with good articulation
Daily order entry of Puma Golf and Cobra stock/custom golf clubs
Primary communication will be executed via email with Sales Reps and Accounts
Order entry turn around time of less than 24 hours is required
Extensive follow up communication will be required on order entry updates, invoice questions, and/or product launch details
YOUR TALENT 1-3 years experience College degree preferred French bilingual is helpful Golf Club/Product knowledge required Golf Retail experience along with club fitting experience is helpful Prior Customer Service experience in a call-center environment (preferably Golf Company) Excellent typing and computer skills Possess a courteous and professional phone manner Energy for work and passion for the brands and the game of golf Must be self-motivated and a team player Ability to multi-task and be organized Flexibility in work schedule in a call center that operates from 6 AM to 4:00 PM (hours subject to change based on business needs and seasonality) The Hiring range base pay for this position is $17.02 - $24 + Bonus + Benefits (Benefit Summary Corporate) Pay may vary depending on job-related knowledge, skills, and experience SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine
Applying for a job at PUMA is easy
Simply click APPLY ONLINE and follow the steps to upload your application
PUMA is an Equal Employment Opportunity (EEO) employer
It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law
For additional information, please contact: Click To Reveal Email Recommended Skills
- Customer Service
- Operate Cash Register
- Retention Management
- Promote Customer Loyalty Plan
- Clerical Works
- Attentive
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