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Puma | Carlsbad California United states
Expires: May 5, 2024
YOUR MISSION We are looking for both Full-Time and Temporary workers to fill the position of Customer Service Representative Ability to handle a high call volume while simultaneously utilizing systems to retrieve information and enter incoming orders
Utilize expertise in Cobra and PUMA product knowledge while communicating with golf professionals, sales associates, and consumers
Strong verbal communication skills, with ability to identify core issues and provide appropriate solutions
Drives business through upselling/cross selling other products to wholesale and consumers
Ensures timely execution of order entry and consumer emails via Freshdesk
Learn and work within established policies and procedures, with sound judgment
Make recommendation and cross-sell over the phone using product availability information
Composed and enthusiastic phone voice with good articulation
Daily order entry of Puma Golf and Cobra stock as well as custom clubs
Assist with Shopify consumer orders and manual order entry
Able to problem solve order issues and provide customer solutions
Primary communication will be executed via email, phone and chat support with Sales Reps, wholesale accounts and consumers
Order entry turnaround time of less than 24 is required
Able to work on special projects as needed by manager or supervisor
Extensive follow up communication will be required on order entry updates, invoice questions, and/or product launch details
Excellent verbal skills
For Temporary hires: the Hiring range base pay for this position is $20/hour to be paid through third party agency
Pay may vary depending on job-related knowledge, skills, and experience
For Full-Time hires: the Hiring range base pay for this position is $17.02 - $24 + Bonus + Benefits (Benefit Summary Corporate) Pay may vary depending on job-related knowledge, skills, and experience
YOUR TALENT Golf Club/Product knowledge is Required
Golf Retail experience along with club fitting experience is preferred
Prior Customer Service experience in a call-center environment (preferably Golf Company)
Excellent typing and computer skills (MS Office required)
Possess a courteous and professional phone manner
Energy for work and passion for the brands and the game of golf
Must be self-motivated and a team player
Ability to multi-task and be organized
College degree preferred
Experience with Shopify a plus
Flexibility in work schedule in a call center that operates from 6 AM to 4:00 PM PT
(hours subject to change based on business needs and seasonality) SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine
Applying for a job at PUMA is easy
Simply click APPLY ONLINE and follow the steps to upload your application
PUMA is an Equal Employment Opportunity (EEO) employer
It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law
For additional information, please contact: Click To Reveal Email Recommended Skills
Expires: May 5, 2024
YOUR MISSION We are looking for both Full-Time and Temporary workers to fill the position of Customer Service Representative Ability to handle a high call volume while simultaneously utilizing systems to retrieve information and enter incoming orders
Utilize expertise in Cobra and PUMA product knowledge while communicating with golf professionals, sales associates, and consumers
Strong verbal communication skills, with ability to identify core issues and provide appropriate solutions
Drives business through upselling/cross selling other products to wholesale and consumers
Ensures timely execution of order entry and consumer emails via Freshdesk
Learn and work within established policies and procedures, with sound judgment
Make recommendation and cross-sell over the phone using product availability information
Composed and enthusiastic phone voice with good articulation
Daily order entry of Puma Golf and Cobra stock as well as custom clubs
Assist with Shopify consumer orders and manual order entry
Able to problem solve order issues and provide customer solutions
Primary communication will be executed via email, phone and chat support with Sales Reps, wholesale accounts and consumers
Order entry turnaround time of less than 24 is required
Able to work on special projects as needed by manager or supervisor
Extensive follow up communication will be required on order entry updates, invoice questions, and/or product launch details
Excellent verbal skills
For Temporary hires: the Hiring range base pay for this position is $20/hour to be paid through third party agency
Pay may vary depending on job-related knowledge, skills, and experience
For Full-Time hires: the Hiring range base pay for this position is $17.02 - $24 + Bonus + Benefits (Benefit Summary Corporate) Pay may vary depending on job-related knowledge, skills, and experience
YOUR TALENT Golf Club/Product knowledge is Required
Golf Retail experience along with club fitting experience is preferred
Prior Customer Service experience in a call-center environment (preferably Golf Company)
Excellent typing and computer skills (MS Office required)
Possess a courteous and professional phone manner
Energy for work and passion for the brands and the game of golf
Must be self-motivated and a team player
Ability to multi-task and be organized
College degree preferred
Experience with Shopify a plus
Flexibility in work schedule in a call center that operates from 6 AM to 4:00 PM PT
(hours subject to change based on business needs and seasonality) SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine
Applying for a job at PUMA is easy
Simply click APPLY ONLINE and follow the steps to upload your application
PUMA is an Equal Employment Opportunity (EEO) employer
It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law
For additional information, please contact: Click To Reveal Email Recommended Skills
- Customer Service
- Operate Cash Register
- Retention Management
- Promote Customer Loyalty Plan
- Clerical Works
- Attentive
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