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Naples Grande Beach Resort | Naples Florida United states
Expires: January 27, 2024
Job Description
Position -Member Services Manager
Reports to: Director of Membership Services
Job Type: Full Time Hourly
Responsibilities include but are not limited to supporting the following department services:
Club Reception, Club Concierge Services, Interclub Marketing and Membership Support Services.
Candidates for this role must understand that this is a high-profile service and hospitality position. A positive attitude, image, and presentation are key to the success of this position. To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English conversationally. Additionally, the person must possess and adhere to the following core values: Integrity, Collaboration, Leadership, Passion and Balance.
Job Duties and Tasks:
A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. Our inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights, and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway.
Our hotel has received the 2016 TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.
Expires: January 27, 2024
Job Description
Position -Member Services Manager
Reports to: Director of Membership Services
Job Type: Full Time Hourly
Responsibilities include but are not limited to supporting the following department services:
Club Reception, Club Concierge Services, Interclub Marketing and Membership Support Services.
Candidates for this role must understand that this is a high-profile service and hospitality position. A positive attitude, image, and presentation are key to the success of this position. To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English conversationally. Additionally, the person must possess and adhere to the following core values: Integrity, Collaboration, Leadership, Passion and Balance.
Job Duties and Tasks:
- Provides reception Services during department hours of operation.
- Provides Concierge Services to members and guests.
- Assist in planning special events for Membership,
- Assist with coordinating New Member Packets and Orientations
- Answers and directs all incoming phone calls received at the front desk and professionally interacts with members and guests who are visiting the Club.
- Assist with Interclub Marketing, including newsletters, flyers, and email blasts to promote club events.
- Updates member website and digital signage with event details.
- Assist with organization and details such as decor, catering, entertainment, transportation, reservation lists, special guests, equipment rentals, promotional material etc. Collects and confirms social event registrations and dining reservations.
- Assist in providing written materials to the membership.
- Event planning, design and production while managing all project delivery elements within time limits.
- Attends Member events to build member relationships.
- Helps resolve Member concerns in a professional and efficient manner.
- Ensures compliance with all Naples Grande Golf Club policies and procedures.
- Experience in a Hospitality and Service setting.
- Excellent written and oral communication skills.
- Computer Software Proficient in Word, Excel and design software.
- Excellent time management and communication skills.
- Ability to manage multiple projects independently.
- Experience creating flyers and graphics for special events.
- BS degree or student of Hospitality, Event Management, or related field.
- Knowledge of Golf desired but not necessary.
- Ability to work weekends and some evenings.
A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. Our inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights, and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway.
Our hotel has received the 2016 TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.
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