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Naples Grande Beach Resort | Naples Florida United states
Expires: February 2, 2024
Job Description
I. Job Summary
The Lead Bartender manages beverage service, ordering and inventory, dining room service, and serves as a bartender.
II. Job Responsibilities
Guest Service Management
* Greet and make all guests feel welcomed.
* Use the guest's name at least three times during the interaction.
* Ensure guest satisfaction by engaging in conversation.
* Understand and answer all questions pertaining to beverage and menu offerings.
* Take drink and food orders from guests and servers, and process in a timely manner.
* Remain attentive to guests, adhering to or exceeding service standards.
* After taking payment, thank the guest and ask if there is anything else that the guest might want.
* Present a clean and professional appearance at all times.
* Maintain a friendly, cheerful and courteous demeanor at all times.
* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
* Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
* Be continually aware of, and maintain, the highest standards of safety and hygiene.
Bar Management
* Open bar, stocking as outlined in the bar inventory. Close bar according to bar closing procedures.
* Maintain cleanliness and orderliness of bar to provide the best appearance possible.
* Maintain cleanliness standards in order to satisfy local health department and State Board of Health requirements.
* After the shift is over, log any guest or bar issues that occurred.
* Lock all liquor cabinets, doors, coolers at the end of the p.m. shift.
Financial Transactions
* Control allocated guest checks by following established check-use procedures and legibly documenting all required information as guest orders are taken and processed.
* Post beverage charges and compute final guest check.
* Handle cash, credit card, currency conversions and other financial transactions.
* Receive proper payment from guest and ensure accuracy of guest check and method of payment.
* Ensure the security of guest payment information.
Perform other duties as assigned.
Posted January 3, 2024 A luxury choice among hotels in Naples, Florida
A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. Our inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights, and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway.
Our hotel has received the 2016 TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.
Expires: February 2, 2024
Job Description
I. Job Summary
The Lead Bartender manages beverage service, ordering and inventory, dining room service, and serves as a bartender.
II. Job Responsibilities
Guest Service Management
* Greet and make all guests feel welcomed.
* Use the guest's name at least three times during the interaction.
* Ensure guest satisfaction by engaging in conversation.
* Understand and answer all questions pertaining to beverage and menu offerings.
* Take drink and food orders from guests and servers, and process in a timely manner.
* Remain attentive to guests, adhering to or exceeding service standards.
* After taking payment, thank the guest and ask if there is anything else that the guest might want.
* Present a clean and professional appearance at all times.
* Maintain a friendly, cheerful and courteous demeanor at all times.
* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
* Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
* Be continually aware of, and maintain, the highest standards of safety and hygiene.
Bar Management
* Open bar, stocking as outlined in the bar inventory. Close bar according to bar closing procedures.
* Maintain cleanliness and orderliness of bar to provide the best appearance possible.
* Maintain cleanliness standards in order to satisfy local health department and State Board of Health requirements.
* After the shift is over, log any guest or bar issues that occurred.
* Lock all liquor cabinets, doors, coolers at the end of the p.m. shift.
Financial Transactions
* Control allocated guest checks by following established check-use procedures and legibly documenting all required information as guest orders are taken and processed.
* Post beverage charges and compute final guest check.
* Handle cash, credit card, currency conversions and other financial transactions.
* Receive proper payment from guest and ensure accuracy of guest check and method of payment.
* Ensure the security of guest payment information.
Perform other duties as assigned.
Posted January 3, 2024 A luxury choice among hotels in Naples, Florida
A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. Our inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights, and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway.
Our hotel has received the 2016 TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.
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