GolfJobs
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KemperSports Columbus Collective | Sunbury Ohio United states
Expires: April 22, 2024
Property Description:
Bent Tree is an 18 hole course stretching over 167 acres of naturally wooded rolling terrain. It is located in one of the fastest growing counties (Delaware County) in Ohio. It was designed and built to be the home course of Kristal Parker, former LPGA player, by her father, Bill Parker. It has been owned by American Golf, Eagle Golf, Golf Enterprises, and New Era Golf. Bent Tree was the first local public course in the area to grow BENT grass from tee to green.
Position Summary:
Manages and directs all departments of the club to include golf, grounds, clubhouse and food & beverage. Responsible for fiscal performance of the entire facility in compliance and in accord with Company policies and procedures. Develops and implements fiscal, operational, and business development plans and strategies. Establishes and administers operational standards and quality performance guidelines for all system operating functions and staffing. Instrumental in developing and/or implementing strategies for golf events, golf programs, social events and banquets, designed to improve the Club’s products and services as well as its competitive position in the marketplace.
Essential Duties and Responsibilities:
· Direct, coordinate and monitor the development of the facility’s annual business plan and operating/capital budgets. Make necessary adjustments and approve the final version for submission to senior management.
· Monitor and evaluate financial performance relative to budget goals and objectives. Analyze budget variances, develop and implement action plans to achieve appropriate adjustments.
· Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards. Develop and initiate action plans to achieve appropriate adjustments.
· Assure the efficient and timely submission of all required operational, financial, budgetary, and related reports.
· Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment within and according to established guidelines and procedures.
· Manage the proper communication of system activities to help ensure coordination of activities between departments. Communicate clearly, tactfully, and persuasively with employees and customers as applicable. Interface directly with department management when appropriate.
· Provide appropriate leadership in accord with Company culture and mission statement to promote positive employee morale and performance quality.
· Provide direction, supervision, and guidance to subordinate management staff to assist with their skill development and help ensure the successful development and implementation of appropriate departmental operating and safety plans, goals, and policies & procedures.
· Oversee and manage employment activities, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline, and termination, etc. to ensure compliance with Company human resources policies and procedures.
· Oversee daily operating activities of all departments including opening, closing and securing all buildings; managing daily cash flow to ensure cash/credit card charges balance with sales receipts; monitoring staff interaction with guests to ensure proper customer service; maintaining clean, presentable and fully stocked golf shop and merchandise displays; ensuring that the golf shop, pub, ballroom, kitchen, storage areas, cart barn, and grounds are maintained to applicable appearance standards;
· Track types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
· Plan and conduct individual and group lesson programs and golf clinics.
· Ensure organization and efficient operation and coordination of golf shop, cart service and food & beverage activities.
· Ensure that ancillary services including, but not limited to, the handicapping system, guest programs and driving range facilities are efficiently organized and meet customer needs.
· Assess the quality of customer service activities in all departments. Formulate general plans and oversee their implementation towards achieving increased customer service excellence.
· Develop and maintain positive relationships with clients, municipal officials, and community organizations.
· Interact with guests in a congenial and professional manner. Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures. Ensure all phone calls are handled before the third ring.
· Work with golf associations and other groups to schedule tournaments and group outings.
· Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations.
· Perform additional duties as required.
Qualifications:
· College degree preferred.
· Enrolled in the PGA program working towards Class A designation preferred.
· 2 years applicable functional, supervisory and/or management experience, preferably in the golf industry.
· Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management.
· Retailing, marketing, and/or sales and customer service, guest relations experience preferred.
· Demonstrated quality written, verbal, and interpersonal communication skills.
· Proficiency with computer software including word processing, spreadsheets and POS systems.
· Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
· Positive attitude, professional manner and appearance in all situations.
Supervises:
Department Managers
Classification:
Full-time, Non-Seasonal, Salaried, Exempt
KemperSports Management is an Equal Opportunity Employer
Job Type: Full-time
Benefits:
Expires: April 22, 2024
Property Description:
Bent Tree is an 18 hole course stretching over 167 acres of naturally wooded rolling terrain. It is located in one of the fastest growing counties (Delaware County) in Ohio. It was designed and built to be the home course of Kristal Parker, former LPGA player, by her father, Bill Parker. It has been owned by American Golf, Eagle Golf, Golf Enterprises, and New Era Golf. Bent Tree was the first local public course in the area to grow BENT grass from tee to green.
Position Summary:
Manages and directs all departments of the club to include golf, grounds, clubhouse and food & beverage. Responsible for fiscal performance of the entire facility in compliance and in accord with Company policies and procedures. Develops and implements fiscal, operational, and business development plans and strategies. Establishes and administers operational standards and quality performance guidelines for all system operating functions and staffing. Instrumental in developing and/or implementing strategies for golf events, golf programs, social events and banquets, designed to improve the Club’s products and services as well as its competitive position in the marketplace.
Essential Duties and Responsibilities:
· Direct, coordinate and monitor the development of the facility’s annual business plan and operating/capital budgets. Make necessary adjustments and approve the final version for submission to senior management.
· Monitor and evaluate financial performance relative to budget goals and objectives. Analyze budget variances, develop and implement action plans to achieve appropriate adjustments.
· Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards. Develop and initiate action plans to achieve appropriate adjustments.
· Assure the efficient and timely submission of all required operational, financial, budgetary, and related reports.
· Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment within and according to established guidelines and procedures.
· Manage the proper communication of system activities to help ensure coordination of activities between departments. Communicate clearly, tactfully, and persuasively with employees and customers as applicable. Interface directly with department management when appropriate.
· Provide appropriate leadership in accord with Company culture and mission statement to promote positive employee morale and performance quality.
· Provide direction, supervision, and guidance to subordinate management staff to assist with their skill development and help ensure the successful development and implementation of appropriate departmental operating and safety plans, goals, and policies & procedures.
· Oversee and manage employment activities, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline, and termination, etc. to ensure compliance with Company human resources policies and procedures.
· Oversee daily operating activities of all departments including opening, closing and securing all buildings; managing daily cash flow to ensure cash/credit card charges balance with sales receipts; monitoring staff interaction with guests to ensure proper customer service; maintaining clean, presentable and fully stocked golf shop and merchandise displays; ensuring that the golf shop, pub, ballroom, kitchen, storage areas, cart barn, and grounds are maintained to applicable appearance standards;
· Track types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
· Plan and conduct individual and group lesson programs and golf clinics.
· Ensure organization and efficient operation and coordination of golf shop, cart service and food & beverage activities.
· Ensure that ancillary services including, but not limited to, the handicapping system, guest programs and driving range facilities are efficiently organized and meet customer needs.
· Assess the quality of customer service activities in all departments. Formulate general plans and oversee their implementation towards achieving increased customer service excellence.
· Develop and maintain positive relationships with clients, municipal officials, and community organizations.
· Interact with guests in a congenial and professional manner. Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures. Ensure all phone calls are handled before the third ring.
· Work with golf associations and other groups to schedule tournaments and group outings.
· Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations.
· Perform additional duties as required.
Qualifications:
· College degree preferred.
· Enrolled in the PGA program working towards Class A designation preferred.
· 2 years applicable functional, supervisory and/or management experience, preferably in the golf industry.
· Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management.
· Retailing, marketing, and/or sales and customer service, guest relations experience preferred.
· Demonstrated quality written, verbal, and interpersonal communication skills.
· Proficiency with computer software including word processing, spreadsheets and POS systems.
· Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
· Positive attitude, professional manner and appearance in all situations.
Supervises:
Department Managers
Classification:
Full-time, Non-Seasonal, Salaried, Exempt
KemperSports Management is an Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- Evenings as needed
- Monday to Friday
- Weekends as needed
- Sunbury, OH 43074: Relocate before starting work (Required)
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