GolfJobs
Well-known member
Spring Hollow Services Inc | Spring Pennsylvania United states
Expires: April 2, 2024
Position Summary
The Head Golf Pro is instrumental in developing and/or implementing strategies, golf events and golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace. The Head Golf Pro oversees all golf shop and outside services operations and is responsible for ensuring that all guests receive outstanding customer service, which meets or exceeds their expectations. Additionally, he/she is accountable for achieving budgeted financial goals relative to the operations for which he/she is responsible.
Essential Duties and Responsibilities
Implement applicable Company operating, human resources, and safety policies and procedures pertaining to the golf shop and outside services groups.
Plan and schedule work duties of department personnel. Monitor performance to ensure customer service standards and productivity goals are achieved. Keep overtime hours to a minimum.
Oversee daily operating activities including opening, closing and securing the golf shop and storage buildings; managing daily cash flow to ensure cash/credit card charges balance with sales receipts; monitoring staff interaction with guests to ensure proper customer service; maintaining clean, presentable and fully stocked merchandise displays; ensuring that the golf shop, storage areas, cart shed, and grounds are maintained to applicable appearance standards;
Assist in the preparation and implementation of operating and capital budgets. Provide assistance with financial forecasts and analyzing budget variances.
Oversee merchandising operations including ensuring that merchandise orders are recorded with proper quantities and prices and participating in monthly inventories. Be fully knowledgeable of golf shop merchandise, participate in selling merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
Design and implement sales incentive programs for golf shop staff. Monitor results and recommend modifications to achieve budgeted retail sales goals.
Track types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
Interact with guests in a congenial and professional manner. Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures. Ensure all phone calls are handled before the third ring.
Plan and conduct individual and group lesson programs and golf clinics.
Work with golf associations and other groups to schedule tournaments and group outings. Ensure organization and efficient operation and coordination of golf shop, cart service and food and beverage activities.
Ensure that ancillary services including, but not limited to, the handicapping system, guest programs and driving range facilities are efficiently organized and meet customer needs.
Represent the Company in meetings and/or presentations with various clients, municipalities, and other outside agencies. Participate in due-diligence site visits and provide market analysis for various projects, when requested.
Manage employment activities for applicable staff members, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc.
Assure the efficient and timely submission of all required operational, financial, budgetary reports.
Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations.
Perform additional duties as required.
Proficiency with computer software including word processing and spreadsheets.
Demonstrated quality written, verbal, interpersonal communication skills.
Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal
supervision; work flexible hours as required including nights/weekends.
Positive attitude, professional manner and appearance in all situations.
Position Physical Requirements
Must have the ability to:
Read and write (English)
Communicate verbally with staff members and/or customers with or without the use of two-way radios.
Give and/or follow verbal and written instructions
Supervise subordinates
Visually inspect all work areas, golf course and grounds
Give physical demonstrations of the golf swing
See players on the golf course, and to follow the flight of golf balls
Operate vehicles and equipment for several hours at a time
Perform mathematical calculations involving fractions, decimals, and percentages
Retrieve, read and interpret information from technical sources
Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
Lift up to 150 lbs occasionally, 50 lbs frequently, and 20 lbs constantly
Supervises
Golf shop staff, outside services, starters, rangers
Working Conditions
Work hours may include days and evenings on weekdays and weekends. Subject to inside and outside environmental conditions. May be exposed to inclement weather, potentially dangerous chemicals, solvents, pesticides, herbicides, and fertilizers, misdirected golf balls, sharp and rapid equipment movement on a daily basis. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed.
Machine/Equipment/Tools Used
General office machines such as typewriters, personal computers, printers, copiers, fax machines, calculators,
telephones, etc. VDT glare screen and wrist rest. Golf clubs, golf cars.
Job Types: Full-time, Part-time
Pay: $40,000.00 - $50,000.00 per year
Expected hours: 40 – 60 per week
Benefits:
Expires: April 2, 2024
Position Summary
The Head Golf Pro is instrumental in developing and/or implementing strategies, golf events and golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace. The Head Golf Pro oversees all golf shop and outside services operations and is responsible for ensuring that all guests receive outstanding customer service, which meets or exceeds their expectations. Additionally, he/she is accountable for achieving budgeted financial goals relative to the operations for which he/she is responsible.
Essential Duties and Responsibilities
Implement applicable Company operating, human resources, and safety policies and procedures pertaining to the golf shop and outside services groups.
Plan and schedule work duties of department personnel. Monitor performance to ensure customer service standards and productivity goals are achieved. Keep overtime hours to a minimum.
Oversee daily operating activities including opening, closing and securing the golf shop and storage buildings; managing daily cash flow to ensure cash/credit card charges balance with sales receipts; monitoring staff interaction with guests to ensure proper customer service; maintaining clean, presentable and fully stocked merchandise displays; ensuring that the golf shop, storage areas, cart shed, and grounds are maintained to applicable appearance standards;
Assist in the preparation and implementation of operating and capital budgets. Provide assistance with financial forecasts and analyzing budget variances.
Oversee merchandising operations including ensuring that merchandise orders are recorded with proper quantities and prices and participating in monthly inventories. Be fully knowledgeable of golf shop merchandise, participate in selling merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
Design and implement sales incentive programs for golf shop staff. Monitor results and recommend modifications to achieve budgeted retail sales goals.
Track types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
Interact with guests in a congenial and professional manner. Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures. Ensure all phone calls are handled before the third ring.
Plan and conduct individual and group lesson programs and golf clinics.
Work with golf associations and other groups to schedule tournaments and group outings. Ensure organization and efficient operation and coordination of golf shop, cart service and food and beverage activities.
Ensure that ancillary services including, but not limited to, the handicapping system, guest programs and driving range facilities are efficiently organized and meet customer needs.
Represent the Company in meetings and/or presentations with various clients, municipalities, and other outside agencies. Participate in due-diligence site visits and provide market analysis for various projects, when requested.
Manage employment activities for applicable staff members, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc.
Assure the efficient and timely submission of all required operational, financial, budgetary reports.
Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations.
Perform additional duties as required.
Proficiency with computer software including word processing and spreadsheets.
Demonstrated quality written, verbal, interpersonal communication skills.
Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal
supervision; work flexible hours as required including nights/weekends.
Positive attitude, professional manner and appearance in all situations.
Position Physical Requirements
Must have the ability to:
Read and write (English)
Communicate verbally with staff members and/or customers with or without the use of two-way radios.
Give and/or follow verbal and written instructions
Supervise subordinates
Visually inspect all work areas, golf course and grounds
Give physical demonstrations of the golf swing
See players on the golf course, and to follow the flight of golf balls
Operate vehicles and equipment for several hours at a time
Perform mathematical calculations involving fractions, decimals, and percentages
Retrieve, read and interpret information from technical sources
Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
Lift up to 150 lbs occasionally, 50 lbs frequently, and 20 lbs constantly
Supervises
Golf shop staff, outside services, starters, rangers
Working Conditions
Work hours may include days and evenings on weekdays and weekends. Subject to inside and outside environmental conditions. May be exposed to inclement weather, potentially dangerous chemicals, solvents, pesticides, herbicides, and fertilizers, misdirected golf balls, sharp and rapid equipment movement on a daily basis. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed.
Machine/Equipment/Tools Used
General office machines such as typewriters, personal computers, printers, copiers, fax machines, calculators,
telephones, etc. VDT glare screen and wrist rest. Golf clubs, golf cars.
Job Types: Full-time, Part-time
Pay: $40,000.00 - $50,000.00 per year
Expected hours: 40 – 60 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- High school
- Monday to Friday
- Weekends as needed
- Spring City, PA 19475: Relocate before starting work (Required)
You must be registered to see links
