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Guest service professional golf operations (Full Time) - UNITED STATES

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Well-known member
CareerBuilder | Scottsdale Arizona United states
Expires: March 23, 2024

Guest Service Professional, Golf Operations Pay $13.85 / hour Location Scottsdale/Arizona Employment type Full-Time Job Description Req#: 13907 Trilogy at Verde River: Verde River Golf & Social Club The centerpiece of the community sits adjacent to Tonto National Forest with sweeping views of the Mazatzal Mountains and the iconic Four Peaks
Here you will find a newly re-envisioned golf course, tennis & pickleball courts, poolside bar & grill, luxurious resort pool, and The Outfitter, the starting point for outdoor fun
The Club also features our signature restaurant and full-service spa
Where: Rio Verde, 20 minutes north of Scottsdale, Arizona Pay: $13.85 per hour Benefits: New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment
Full-Time team members are eligible to accrue Paid Time Off (PTO) in accordance with the Company policy at a rate of 120 hours per year
Full-Time team members are eligible for 7 paid holidays annually
Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines
All team members 21 years and older are eligible to participate in the J.F
Shea Co., Inc
401(k) plan after completion of 60 days of service
POSITION OVERVIEW: As a member of the Guest Service Team, The Guest Service Professional supports daily guest service operations for the golf course, including tournament set up, equipment rental and services, and player assistance
This position reports to the Guest Service Supervisor or Head Golf Professional
KEY RESPONSIBILITIES: Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support the achievement of company goals
Provide information about golf course conditions and the days activities and events to the First Tee Hosts, Player Assistants, Golf Shop staff, and other team members so they have the information they need to provide a safe and enjoyable golf experience for the players
Maintain effective communication with all team members throughout the day to maintain a smooth, informed, safe, and consistent atmosphere for guest services operations
Provide exceptional customer service; professionally respond to all guest concerns
Help manage and maintain rental equipment, golf carts, golf bag storage, and other guest service supplies
Report equipment repair issues or unsafe conditions or accidents to a supervisor
Welcome and establish initial connection with golfer or group of players.Load golf clubs onto the golf cart.Direct player(s) to the Golf Shop.Prepare the golf cart with cooler, pencil, tees, scorecards, etc
for the day.Meet player(s) at first tee
After the game, meet the player(s) at Guest Service.Suggest dining and clean clubs while they are in the restaurant or load clubs in car
Clean golf cart, check air in the tires, and restock for another group
Assist in tournament operations with the Tournament Coordinator and Head Golf Professional
Be able to perform role as a Practice Facility Host, Player Assistant, and First Tee Host, as assigned
Know Golf Shop products and Club services and be able to respond to questions and suggest beneficial products and services
Other duties and responsibilities may be assigned
PERSONAL ATTRIBUTES: Must be highly customer oriented and responsive with high need for closure
Able to work under pressure and balance multiple priorities and assignments
Strong team-building skills including the ability to lead, cooperate, and motivate
Must be role model and able to live our BlueStar core values: Honesty and Integrity Respect for the Individual Teamwork Competitive Spirit MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS: High School diploma or equivalent preferred
Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
Desire to contribute to a productive work environment by maintaining a good attitude with coworkers and the public
Must be self-motivated, follow direction, and able to work independently with little supervision
Must demonstrate initiativeability to think, work, and make independent decisions, based on sound judgment
Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness
Must be comfortable working in a fast-paced environment where continuous improvement is expected
This position requires a flexible schedule to include early mornings, evenings, and weekends
Valid drivers license is required
WORK ENVIRONMENT: This position works in an outdoor environment and may require driving a golf cart on variable terrain and navigating typical golf course obstacles, including, but not limited to, water, other golf carts and groups of players, plants, and the natural landscape
There is regular exposure to outdoor weather conditions and occasional exposure to native wildlife
The noise level in the work environment is usually moderate
PHYSICAL DEMANDS: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job
While performing the duties of this job, the employee is regularly required to see, hear, speak clearly and understand the speech of another person, sometimes in a noisy environment
This position is very active and requires standing and walking for most of a work shift, bending, kneeling, sitting and driving, using hands to fingers to handle or feel, and reaching with hands and arms
The position requires the ability to occasionally lift and/or push or pull items weighing up to 50 pounds
BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr Recommended Skills
  • Attention To Detail
  • Business Process Improvement
  • Communication
  • Leadership
  • Personal Attributes Questionnaires
  • Self Motivation

 
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