GolfJobs
Well-known member
ROK Golf | West Texas United states
Expires: May 21, 2026
About ROK Golf
ROK Golf is a premier indoor golf experience powered by Trackman technology, offering a high-end, hospitality-driven environment for golfers of all skill levels. We combine golf, technology, and customer service to create a unique and engaging experience for every guest.
Position Overview
Guest Experience Associates are responsible for delivering a welcoming, organized, and high-quality experience for every visitor. This role is the front line of our business—ensuring smooth daily operations, assisting guests, and maintaining the overall atmosphere and standards of ROK Golf.
Core Responsibilities
Work Location: In person
Expires: May 21, 2026
About ROK Golf
ROK Golf is a premier indoor golf experience powered by Trackman technology, offering a high-end, hospitality-driven environment for golfers of all skill levels. We combine golf, technology, and customer service to create a unique and engaging experience for every guest.
Position Overview
Guest Experience Associates are responsible for delivering a welcoming, organized, and high-quality experience for every visitor. This role is the front line of our business—ensuring smooth daily operations, assisting guests, and maintaining the overall atmosphere and standards of ROK Golf.
Core Responsibilities
- Greet, check in, and assist customers upon arrival
- Help guests with bay setup and basic Trackman simulator use
- Manage reservation pacing and ensure smooth bay transitions
- Maintain cleanliness and organization of bays and common areas
- Monitor guest needs and proactively provide assistance
- Document and report any maintenance or service issues
- Communicate customer feedback to management
- Identify and promote opportunities for memberships, lessons, and programs
- Consistently positive guest experiences
- Clean, organized, and professional facility
- Efficient bay turnover and time management
- Strong hospitality and customer service standards
- Strong communication and customer service skills
- Ability to stay organized and manage multiple tasks in a fast-paced environment
- Team-oriented with a proactive mindset
- Knowledge of golf and/or the golf industry
- Familiarity with Trackman or golf simulator technology
- Must be 18+ years old
- Must hold a valid TABC certification (or be willing to obtain)
- Availability for evening weekday shifts (2–4 PM start through close ~10 PM + cleaning)
- Availability for weekend shifts (opening or closing, including cleaning responsibilities)
- Ability to work at both Bee Cave and Westlake locations
- Work in a high-energy, golf-focused environment
- Be part of a growing business with opportunities for advancement
- Gain exposure to industry-leading Trackman technology
- Help create memorable experiences for every guest
Work Location: In person
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