Group Coordinator, Bandon Dunes Golf Resort (Full Time) - UNITED STATES

[GolfJobs]

Dream Golf | Bandon Oregon United states
Expires: March 11, 2024

The Group Coordinator’s primary responsibility is to provide the highest standard of customer service while booking as many group reservations as possible. The ideal candidate would be self-motivated, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. Must be committed to providing an exceptional first & lasting impression of the resort by being “Genuine, Helpful & Friendly” at all times, while striving to make the booking process and journey to Bandon Dunes as smooth, easy and enjoyable as possible. Group Coordinators build long-lasting relationships with group planners to encourage their return and rebook their events.
About Bandon Dunes Golf Resort:
Bandon Dunes is a world-class golf resort located on the Oregon Coast near the charming community of Bandon. Guests come to experience golf as it was meant to be at Bandon Dunes' six distinct golf courses. That includes five 18-hole courses, which all rank among the top 16 public courses in the United States, according to Golf Digest. The resort is also home to an award-winning par-3 course, Bandon Preserve. A second par-3 course, Shorty's, will open in 2024. The two short courses are 'Courses with a Mission,' with all net proceeds funding the Bandon Dunes Charitable Foundation. The Foundation supports communities along the South Coast of Oregon. Beyond premier golf, guests delight in a variety of dining options at Bandon Dunes’ collection of restaurants. Whether you're looking to enjoy locally-sourced, Pacific-Northwest cuisine accompanied by an award-winning wine list, or prefer kicking back in a Scottish-style setting with traditional pub fare and local microbrews, there is something for everyone.
Working at Bandon Dunes is a dream for golf fans, outdoor enthusiasts, and hospitality professionals alike. The Bandon Dunes team works together to create trips of a lifetime for our guests. We are passionate stewards of our resort, our community, and our environment. As an endlessly curious group, we ask questions, share ideas, and always look for a better way. With a hard-working attitude, we help guide our guests through their pure golf experience, immersed in Oregon’s natural beauty and away from the demands of daily life.
\uD83C\uDFCC️‍ \uD83C\uDFAF Responsibilities that Await You:

• Maximize room occupancy and golf bookings for both new and repeat groups
• Responsible for all phases of group outings & events (booking, planning, execution and billing)
• Organize and handle all details including room reservations, tee times, meals, and other activities
• Ensure proper communication between departments to facilitate all guest needs and activities
• Conduct orientations and tours as needed for guests. Interact with guests in a congenial and professional manner to provide information regarding facility, services, activities, policies, etc.
• Handle customer inquiries and/or complaints in accordance with operating policies and procedures
• Be knowledgeable of golf shop operations, food & beverage outlets, hotel operations, and amenities in order to generate additional revenue through up-selling prior to and/or during outings/events
• Monitor guest activities and customer satisfaction during group stay. Assist with special requests
• Review billing throughout a group’s stay for accuracy. Administer corrections and process final payments
• Maintain positive relationships and communicate clearly, tactfully, and persuasively with resort managers and staff to ensure that all employees, especially customer contact personnel, fully understand all pertinent details of events/outings in order to maximize customer satisfaction
• Inspect finished arrangements and be present to oversee special activities or banquets, while greeting guests and providing support to other departments. Should have contact with group leader at least twice during group stay, maybe more depending on complexity of group
• Maintain clear notes and records
• Perform other duties as needed
• Maintain a productive, supportive, and friendly work environment

\uD83D\uDD11Qualifications:

• High School diploma or equivalent required. College degree preferred
• Positive attitude, professional manner and appearance in all situations
• Proficiency with MS Office. Advance knowledge of Agilysys and Navis software preferred
• Demonstrated exceptional written, verbal, and interpersonal communication skills
• Demonstrated mathematical ability
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure
• Professional manner and appearance in all situations
• Must be able to work flexible hours as necessary, including evenings and weekends

\uD83D\uDCBC Classification and Benefits: At Bandon Dunes Golf Resort, we value our team members and are committed to their growth and well-being. As a Caddie Supervisor, you can expect:

• Comprehensive benefits package.
• Free golf privileges.
• Quarterly incentives to recognize your hard work.
• Complimentary lunch and discounts on resort amenities.
• A supportive and dynamic work environment where you can thrive.

Join us in providing exceptional service and creating memorable experiences for our guests! At Bandon Dunes Golf Resort, we are proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

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