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Wallenpaupack Brewing Company | Tafton Pennsylvania United states
Expires: July 7, 2024
Full job description
Job Overview:
Wallenpaupack Brewing Company’s second location, The Wake Zone, is a taproom and entertainment complex all in one. Our 6 AboutGolf simulators have everything needed to practice, train and play golf year-round. Additionally, our simulators have sports packages for endless entertainment options for guests of all ages. Our mission is to provide a fun atmosphere where guests can improve their golf skill level or have a great time playing their favorite sport while enjoying award-winning craft beer and food.
We are seeking a dedicated and experienced Supervisor to join our team. As a Supervisor, you will be responsible for assisting the Manager with overseeing the daily operations of our establishment. Your role will involve supervising a team, ensuring efficient beer and food preparation and service, maintaining inventory control, and providing exceptional customer service.
Duties:
- Supervise and coordinate the activities of golf simulator hosts and food service workers
- Ensure compliance with health and safety regulations
- Oversee food preparation, cooking, and presentation to ensure high-quality standards are met
- Monitor inventory levels and request supplies as needed
- Train new employees on proper beer service, food handling and safety procedures
- Schedule staff shifts and manage employee work hours
- Resolve customer complaints or concerns in a professional manner
- Ensuring that the beers on tap are acceptable to serve (right temperature, optimal quality, no off-smells or flavors)
- Engaging with each patron directly, giving each the attention they deserve, and making them feel welcomed while working to meet their needs quickly and efficiently
- Conforming to and enforce regulations set forth by the PA Liquor Control Board (checking IDs, curtailing overconsumption and all other regulations)
- Maintaining clean bar, taproom and simulator areas including restrooms
- Following Standard Operating Procedures (SOPs) governing facility operations
- Working towards continuous optimization of facility operations by providing Manager with timely feedback
- Playing the role of brand ambassador and creating repeat customers and brand fans
- Handle cash transactions and utilize POS to maintain accurate records
- Resolve customer questions, complaints or conflicts in a professional manner
- Other duties as assigned
Requirements:
- Age 18+
- Previous experience in culinary or food service supervision is required
- Excellent team management skills with the ability to motivate and inspire staff
- Exceptional customer service skills with a focus on providing a positive experience
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Strong problem-solving skills with the ability to make quick decisions under pressure
- Excellent communication and interpersonal skills
- Must have ability to work in a team environment
- Social and interpersonal skills required to interact with all guests
- Availability to work varied shifts, including evenings, weekends and holidays
-PA LCB RAMP Server/Seller Training Required
- Aptitude for and desire to learn the mechanical workings of golf & sports simulator equipment in order to address problems quickly and efficiently
- Shifts are day & evening, available 6 days per week (Thursday - Tuesday). Availability on Friday, Saturday & Sunday is a must.
- Our training program takes place during the first 40 hours and would start immediately. Training wage for training period.
Working Conditions:
This position requires an individual who works under a range of circumstances, including: shift work, weekend work, working with challenging patrons, and working in the fast-paced environment of an entertainment facility.
Compensation: $14/hour + tips
Physical Requirements:
Employees will be required to stand for extended periods of time. They may also be required to lift boxes 35-50 lbs and move empty or full kegs with the help of a dolly.
Hours per week:
Pay: From $14.00 per hour
Benefits:
Expires: July 7, 2024
Full job description
Job Overview:
Wallenpaupack Brewing Company’s second location, The Wake Zone, is a taproom and entertainment complex all in one. Our 6 AboutGolf simulators have everything needed to practice, train and play golf year-round. Additionally, our simulators have sports packages for endless entertainment options for guests of all ages. Our mission is to provide a fun atmosphere where guests can improve their golf skill level or have a great time playing their favorite sport while enjoying award-winning craft beer and food.
We are seeking a dedicated and experienced Supervisor to join our team. As a Supervisor, you will be responsible for assisting the Manager with overseeing the daily operations of our establishment. Your role will involve supervising a team, ensuring efficient beer and food preparation and service, maintaining inventory control, and providing exceptional customer service.
Duties:
- Supervise and coordinate the activities of golf simulator hosts and food service workers
- Ensure compliance with health and safety regulations
- Oversee food preparation, cooking, and presentation to ensure high-quality standards are met
- Monitor inventory levels and request supplies as needed
- Train new employees on proper beer service, food handling and safety procedures
- Schedule staff shifts and manage employee work hours
- Resolve customer complaints or concerns in a professional manner
- Ensuring that the beers on tap are acceptable to serve (right temperature, optimal quality, no off-smells or flavors)
- Engaging with each patron directly, giving each the attention they deserve, and making them feel welcomed while working to meet their needs quickly and efficiently
- Conforming to and enforce regulations set forth by the PA Liquor Control Board (checking IDs, curtailing overconsumption and all other regulations)
- Maintaining clean bar, taproom and simulator areas including restrooms
- Following Standard Operating Procedures (SOPs) governing facility operations
- Working towards continuous optimization of facility operations by providing Manager with timely feedback
- Playing the role of brand ambassador and creating repeat customers and brand fans
- Handle cash transactions and utilize POS to maintain accurate records
- Resolve customer questions, complaints or conflicts in a professional manner
- Other duties as assigned
Requirements:
- Age 18+
- Previous experience in culinary or food service supervision is required
- Excellent team management skills with the ability to motivate and inspire staff
- Exceptional customer service skills with a focus on providing a positive experience
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Strong problem-solving skills with the ability to make quick decisions under pressure
- Excellent communication and interpersonal skills
- Must have ability to work in a team environment
- Social and interpersonal skills required to interact with all guests
- Availability to work varied shifts, including evenings, weekends and holidays
-PA LCB RAMP Server/Seller Training Required
- Aptitude for and desire to learn the mechanical workings of golf & sports simulator equipment in order to address problems quickly and efficiently
- Shifts are day & evening, available 6 days per week (Thursday - Tuesday). Availability on Friday, Saturday & Sunday is a must.
- Our training program takes place during the first 40 hours and would start immediately. Training wage for training period.
Working Conditions:
This position requires an individual who works under a range of circumstances, including: shift work, weekend work, working with challenging patrons, and working in the fast-paced environment of an entertainment facility.
Compensation: $14/hour + tips
Physical Requirements:
Employees will be required to stand for extended periods of time. They may also be required to lift boxes 35-50 lbs and move empty or full kegs with the help of a dolly.
Hours per week:
- 30-40
- No
Pay: From $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
- 5 years
- Fast casual restaurant
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Tafton, PA 18464: Relocate before starting work (Required)
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