Golf Starter (Contract) - OAK BROOK ILLINOIS, UNITED STATES

[GolfJobs]

Hilton Chicago Oak Brook Hills Resort & Conference Center | Oak brook Illinois United states
Expires: July 1, 2024

Full job description
Job Description
Job Title:
Starter
Wage Range:
Hourly

Department:
Golf
Reports To:
Director of Golf

SUMMARY:

The Starter / Ranger is one of the most visible associates of the golf facility. This position is tasked with providing customers with service regarding tee times, tee time coordination, rules and policies, directing the flow of traffic on the course, enforcing facility policies, assisting customers with course etiquette, alerting management to any course issues, promoting the facility and its events and assisting players both on and off the course.

The Starter / Ranger shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Oak Brook Hills Resort Culture as well as promoting Oak Brook Hills Resort as both the destination and Employer of Choice!

Essential job FUNCTIONS:
Associate is held accountable for all duties of this job and other duties as assigned.

· Greets and welcomes guests upon arrival

· Assist guests with designated cart assignment and cart location

· Enforcing facility rules and regulations in a professional manner

· Be prepared for inclement weather, understand bad weather procedures and communicate with the Golf Shop as necessary

· Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest

· Engage guests in conversation regarding their stay, round of golf and overall property experiences

· Address guests service needs in a professional, positive and timely manner

· Assist other associates to ensure proper coverage and prompt guest service

· Thanks guests with genuine appreciation

· Verifies payment checking receipts of all golfers

· Answers questions about the golf course and conditions, restroom locations, cart rules, pin locations, chemicals being applied and pace of play requirements

· Assists in starting special events

· Observes and monitors pace of play of golfers to ensure they maintain position on the golf course and play within course expectations of less than 4 ½ hours

· Maintain lines of communication with the Golf Shop to ensure efficiency of course operations and guest satisfaction

· Kindly escorts non-registered golfers from the golf course

· Removes debris from the golf course grounds to help maintain cleanliness of the course

· Assists golf attendants with cart set up and cart return

· Assists guests with golf bags and rental equipment needs

· Sets up sponsor signs and special hole contest events before a tournament

· Maintains starting time interval of nine minutes at the first tee

· Continually supplies carts to the staging area, ensuring all carts are clean, have a pencil, scorecard, cart towel and filled sand container

· Contacts Golf Shop, if necessary, when a guest problem is reported

· Provides general resort information for guests

· Resolves guest problems and is empowered to act in absence of manager

· Maintains an up to date working knowledge of all resort amenities as well as any special events

· Interacts with resort staff in a professional manner, assisting other departments with necessary information

· Up sells other resort services and amenities to guests

· Always maintains a professional demeanor and attitude

· Communicates all pertinent information to the golf team

· Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

· Acts with responsibility towards all company property, supplies and equipment.

· Maintains a professional appearance. Follows all Oak Brook Hills dress code standards.

· Remains alert, courteous and helpful to the guests and colleagues at all times

eXPERIENCE & eDUCATION:
· High school education required

· Prior hospitality experience preferred

· At least one year customer service experience preferred

· Knowledge of the game of golf preferred

Job REQUIRMENTS:

· Must be a United States citizen or possess a valid work permit

· Valid Driver’s License

· Must be able to read, write and speak English

· Must be able to work well under pressure

· Must be able to accurately follow instructions, both verbally and written

· Must be highly detailed orientated

· Must be able to work in a fast paced environment

· Must have excellent listening skills

· Must possess excellent communication skills

· Must be professional in appearance and demeanor

· Must always ensure a teamwork environment

· Ability to work a flexible schedule that may include evenings, weekends and holidays

· Must have the ability to deal effectively and interact well with the guests and associates

· Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

· Must have a passion for creating an exceptional experience for all guests

Working CONDITIONS:

• Must be able to work in a variety of weather conditions (rain, wind, cold, sun & heat);
• Must be able to stand & walk throughout the day, including on uneven surfaces;
• Must be able to frequently lift, push, pull & carry up to 20 lbs and occasionally up to 75 lbs;

· Must be able to bend, squat, & twist on an occasional basis

· Must be able to perform simple grasping, squeezing, and repetitive hand & arm movements frequently; and fine manipulation occasionally.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

_______________________________ _____________________________ ____________

Employee Signature Name (printed) Date

_______________________________ _____________________________ _____________

Manager Signature Name (printed) Date

_______________________________ _____________________________ _____________

Human Resources Signature Name (printed) Date

Oak Brook Hills Resort is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran’s status, disability, or any other legally protected status.

Job Type: Seasonal

Pay: $14.00 per hour

Expected hours: 16 – 24 per week

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Weekends as needed

Shift availability:

• Day Shift (Required)

Work Location: In person

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