GolfJobs
Well-known member
BlackHorse Golf Club | Cypress Texas United states
Expires: September 18, 2026
Position Summary
The Pro Shop Attendant is often the first and last interaction members and guests have with the golf operation. This position plays a critical role in creating an exceptional golf experience through outstanding hospitality, efficient service, and attention to detail. The ideal candidate is friendly, professional, dependable, and passionate about delivering first-class customer service.
Essential Responsibilities
Member & Guest Service
A successful Pro Shop Attendant consistently:
Every team member is expected to:
Benefits:
Expires: September 18, 2026
Position Summary
The Pro Shop Attendant is often the first and last interaction members and guests have with the golf operation. This position plays a critical role in creating an exceptional golf experience through outstanding hospitality, efficient service, and attention to detail. The ideal candidate is friendly, professional, dependable, and passionate about delivering first-class customer service.
Essential Responsibilities
Member & Guest Service
- Welcome members and guests with a warm, professional attitude.
- Check in golfers and manage tee time reservations using the club's tee sheet software.
- Answer phones and assist with inquiries regarding tee times, events, merchandise, and club policies.
- Ensure every interaction reflects the club's commitment to hospitality and service excellence.
- Resolve minor member concerns and escalate issues appropriately when necessary.
- Process merchandise sales, green fees, cart fees, and tournament registrations.
- Maintain accurate cash handling and daily reconciliation procedures.
- Assist with merchandising, stocking, pricing, folding apparel, and maintaining attractive retail displays.
- Keep the golf shop clean, organized, and fully stocked throughout the day.
- Assist with inventory counts and receiving merchandise deliveries.
- Coordinate with Outside Services staff to ensure golfers are prepared for their round.
- Monitor daily tee sheets and communicate pace-of-play or operational updates.
- Assist with tournament scoring, event registration, and golf shop preparation for club events.
- Maintain knowledge of club tournaments, golf programs, instructional offerings, and member activities.
- Communicate effectively with fellow team members and other departments.
- Assist where needed to ensure a seamless member experience.
- Participate in training and uphold all club service standards.
- Follow all safety procedures and club policies.
- Previous customer service or retail experience preferred.
- Golf knowledge is helpful but not required.
- Excellent communication and interpersonal skills.
- Professional appearance and positive attitude.
- Comfortable using computers and point-of-sale systems.
- Ability to multitask in a fast-paced environment.
- Dependable, punctual, and team-oriented.
- Ability to stand for extended periods.
- Lift up to 30 pounds.
- Bend, reach, and move merchandise as needed.
- Ability to work indoors with occasional outdoor exposure.
- Flexible availability including mornings, evenings, weekends, and holidays.
- Must be dependable during tournaments and special events.
A successful Pro Shop Attendant consistently:
- Creates a welcoming experience for every member and guest.
- Demonstrates urgency without sacrificing hospitality.
- Maintains an organized, clean, and professional golf shop.
- Communicates effectively with teammates.
- Takes ownership of the member experience.
- Represents BlackHorse Golf Club with professionalism, integrity, and enthusiasm.
Every team member is expected to:
- Greet every member and guest with a smile and genuine enthusiasm.
- Anticipate needs before being asked.
- Maintain a clean, organized, and professional workspace.
- Communicate clearly and respectfully.
- Take ownership of problems until they are resolved.
- Leave every member with a better experience than when they arrived.
Benefits:
- Employee discount
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