GolfJobs
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eWheelz | Jacksonville Florida United states
Expires: December 26, 2026
*eWheelz Golf Carts* is looking for an experienced, hands-on *Assistant Manager – Service Department* to take ownership of the day-to-day operation, organization, and profitability of our service department. This is a key position for someone who understands that a successful service department requires more than just good mechanics. *Your primary responsibility will be to make sure the shop has the right work, the mechanics have clear job orders, customers receive accurate quotes and communication, and the service department operates efficiently and profitably.* Your Main Responsibilities *Service Department Underwriting & Workflow* * Act as the *service underwriter* for the department. * Inspect and evaluate incoming service work and determine the appropriate repairs. * Build, prioritize, and distribute work orders to the mechanics. * Continuously track open jobs and make sure mechanics have sufficient work and clear direction. * Review technician progress, identify bottlenecks, and keep jobs moving. * Review completed work and make sure work orders are properly documented before closing. * Help manage parts requirements, parts ordering, and job profitability. * Identify additional repair and maintenance opportunities. *Customer Service & Service Sales* * Contact customers regarding diagnostic findings and repair recommendations. * Prepare and present repair estimates and obtain customer approval. * *Sell and promote our service department*, maintenance services, upgrades, and repairs. * Explain technical issues and repair recommendations to customers in a professional and easy-to-understand manner. * Follow up on outstanding estimates and declined work. * Maintain strong customer communication throughout the repair process. * Look for opportunities to increase service department revenue while maintaining customer trust. *Service Department Management* * Take responsibility for the *overall operation of the service department*. * Help establish and maintain efficient processes for diagnostics, repairs, inspections, and quality control. * Monitor technician productivity and workload. * Help maintain service standards and ensure jobs are completed correctly and on time. * Work closely with management to improve service department efficiency and profitability. * Help train and support technicians when necessary. *Technical Responsibilities* * Become the primary in-house resource for *lithium battery diagnostics and troubleshooting*. Training can be provided for the right candidate. * Assist technicians with difficult electrical, lithium battery, and diagnostic issues. * Perform repairs and diagnostics yourself. * Serve as a *mobile mechanic* when needed. * Step in as a technician when the shop needs additional support. * Assist with driving, pickup/delivery, or other operational duties when necessary. What We're Looking For *Required:* * *Minimum 1 year of experience as a service advisor, service writer, service underwriter, or similar role.* * Strong understanding of how a service department operates. * Ability to diagnose customer needs and translate them into clear repair recommendations and work orders. * Strong organizational and follow-up skills. * Excellent customer communication and sales skills. * Ability to prioritize multiple jobs and keep a busy shop organized. * Comfortable discussing repair costs and closing service work. * Mechanical aptitude and willingness to work hands-on when necessary. * Valid driver's license and clean driving record. * Ability to occasionally work as a technician or mobile mechanic when needed. *Preferred:* * Golf cart, automotive, powersports, marine, RV, or similar service experience. * Experience with lithium batteries and electrical systems. * Previous experience coordinating or supervising technicians. * Experience with service-management software and digital work orders. * Sales experience within a service department. Job Type: Full-time Pay: $20.00 - $30.00 per hour Benefits: * Employee discount * Paid time off * Retirement plan Work Location: In person
Expires: December 26, 2026
*eWheelz Golf Carts* is looking for an experienced, hands-on *Assistant Manager – Service Department* to take ownership of the day-to-day operation, organization, and profitability of our service department. This is a key position for someone who understands that a successful service department requires more than just good mechanics. *Your primary responsibility will be to make sure the shop has the right work, the mechanics have clear job orders, customers receive accurate quotes and communication, and the service department operates efficiently and profitably.* Your Main Responsibilities *Service Department Underwriting & Workflow* * Act as the *service underwriter* for the department. * Inspect and evaluate incoming service work and determine the appropriate repairs. * Build, prioritize, and distribute work orders to the mechanics. * Continuously track open jobs and make sure mechanics have sufficient work and clear direction. * Review technician progress, identify bottlenecks, and keep jobs moving. * Review completed work and make sure work orders are properly documented before closing. * Help manage parts requirements, parts ordering, and job profitability. * Identify additional repair and maintenance opportunities. *Customer Service & Service Sales* * Contact customers regarding diagnostic findings and repair recommendations. * Prepare and present repair estimates and obtain customer approval. * *Sell and promote our service department*, maintenance services, upgrades, and repairs. * Explain technical issues and repair recommendations to customers in a professional and easy-to-understand manner. * Follow up on outstanding estimates and declined work. * Maintain strong customer communication throughout the repair process. * Look for opportunities to increase service department revenue while maintaining customer trust. *Service Department Management* * Take responsibility for the *overall operation of the service department*. * Help establish and maintain efficient processes for diagnostics, repairs, inspections, and quality control. * Monitor technician productivity and workload. * Help maintain service standards and ensure jobs are completed correctly and on time. * Work closely with management to improve service department efficiency and profitability. * Help train and support technicians when necessary. *Technical Responsibilities* * Become the primary in-house resource for *lithium battery diagnostics and troubleshooting*. Training can be provided for the right candidate. * Assist technicians with difficult electrical, lithium battery, and diagnostic issues. * Perform repairs and diagnostics yourself. * Serve as a *mobile mechanic* when needed. * Step in as a technician when the shop needs additional support. * Assist with driving, pickup/delivery, or other operational duties when necessary. What We're Looking For *Required:* * *Minimum 1 year of experience as a service advisor, service writer, service underwriter, or similar role.* * Strong understanding of how a service department operates. * Ability to diagnose customer needs and translate them into clear repair recommendations and work orders. * Strong organizational and follow-up skills. * Excellent customer communication and sales skills. * Ability to prioritize multiple jobs and keep a busy shop organized. * Comfortable discussing repair costs and closing service work. * Mechanical aptitude and willingness to work hands-on when necessary. * Valid driver's license and clean driving record. * Ability to occasionally work as a technician or mobile mechanic when needed. *Preferred:* * Golf cart, automotive, powersports, marine, RV, or similar service experience. * Experience with lithium batteries and electrical systems. * Previous experience coordinating or supervising technicians. * Experience with service-management software and digital work orders. * Sales experience within a service department. Job Type: Full-time Pay: $20.00 - $30.00 per hour Benefits: * Employee discount * Paid time off * Retirement plan Work Location: In person
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