GolfJobs
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Evermore Orlando Resort | Orlando Florida United states
Expires: February 11, 2024
About Evermore
Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life in 2023 and is seeking individuals that want the challenge of building this exciting resort experience.
Key Responsibilities
Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips “easy on purpose”. We’re building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to both our guests and other associates. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry. We are seeking Team Members to apply for this role who will be proud to be a part of our resort and the Evermore experience.
We are an innovative workplace; seeking great people like you!!
If you are naturally: Neighborly, Appreciative, Kind, Honest, Humble, Authentic, Curious, Savvy, Spirited, and inspired by a work environment that is: Inclusive, Professional, Warm, Sense of Pride, and Team Oriented our work culture is a match for you. In return, we offer our Team Members competitive pay, Medical, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability & Wellness program. Additionally, affordable health benefits coverage for your dependents, a Retirement plan with employer match, a robust paid time off policy, and unique policies in support of our team and significant relationships in their lives. Ready to join us? We can’t wait to meet you!
EOE/M/F/D/V
Expires: February 11, 2024
About Evermore
Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life in 2023 and is seeking individuals that want the challenge of building this exciting resort experience.
Key Responsibilities
- Take responsibility for success of the group from turnover through departure.
- Fully understand the terms conveyed in contractual agreements.
- Respond to any guests’ communications within 24 hours of receipt.
- Upselling additional revenue streams beyond scope of group contract
- Maintain contacts and correspondence with any and all group leaders in our Sales Force (Delphi) software.
- Act as Group’s single liaison to the resort
- Acquire Group’s rooming list and pairings according to terms of contract.
- Work closely with reservations team to assure that contracted accommodations have been secured prior to arrival.
- Collect initial deposits and final balances as they are stated within the executed contract.
- Confirm all information regarding their groups on resumes and banquet event orders (BEO’s), amenity forms and other interdepartmental communications.
- Communicate pertinent information to other departments through verbal and written communication.
- Work hand-in-hand with Director of Golf & Sports Sales, Golf Sales Manager, Director of Golf and Golf Operations team to ensure the highest quality experience for our guests at the resort.
- Work directly with our accounting team to ensure proper billing and revenue receipts in a timely manner.
- Create and maintain mutually beneficial relationships with the Conrad Orlando and Hyatt Regency Grand Cypress sales teams.
- Maintain a working knowledge of comp set including their strength and weaknesses, how to competitively sell against them and understanding the threat that they may pose to the resort.
- Be able to conduct site-visits that will secure business at a high proficiency level.
- Update and maintain client files and notes including contracts, booking patterns, accommodations, pairings, F&B requests, merchandise requests and any other pertinent information on golf or other revenue areas.
- Be fully versed on the scope and breadth of the resort and able to effectively communicate the Evermore story in any situation.
- Provide management oversight in Golf Operations in the absence of the Director of Golf and /or Head Golf Professional.
- College degree and/or equivalent work experience preferred
- PGA Member of Associate preferred
- Minimum of 2 years of experience in golf sales, resort sales, conference service, golf operations, or general sale background required.
- Experience using electronic tee sheets, property management systems and specifically Sales Force (Delphi) preferred
- Proficient with Microsoft Office and Google software offerings
- Attention to detail is a must
- Excellent communication and interpersonal skills
- Must be highly organized and able to perform multiple tasks in a fast-paced work environment
- High-energy self-starter with outgoing personality who can work independently, within set parameters, with minimal supervision.
- Proficient in golf ability as well as understanding of the etiquette, play and standards of the game and is comfortable playing with and in front of clients.
- Outstanding mathematical capabilities
- Problem solving and critical thinking
- Inspired to always represent Evermore brand values and standards inside and outside the boundaries of the resort and in our community.
- Proficient in reading safety procedures and operating guidelines/ instructions in English.
- Sees the extra mile as their starting point in each and every interaction.
- Ability to foster relationships with teammates, potential clients, resort guests and community leaders.
- Comfortable with starting and maintaining conversations with guests and teammates.
- Maintain the resort’s integrity and prestige by complying with all golf, sales and operational standards, policies, procedures, manuals, memos and given instructions.
- Must be able to work most weekends.
- Able to visually look at a computer for extended periods of time while using repetitive hand motions, such as typing.
- Able to sit and operate a computer for extended periods of time
- Able to stand, walk long distances, stoop, kneel, bend, and or reach periodically
- Able to be on feet and mobile for duration of workday.
- Must be able to safely and effectively navigate a 1100-acre resort in order to facilitate and host events and guests as required.
- Must be able to effectively communicate with guests to enhance the scope of their experience and diffuse and resolve guests concerns.
- Must be able to lift up to or exceeding 25lbs.
Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips “easy on purpose”. We’re building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to both our guests and other associates. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry. We are seeking Team Members to apply for this role who will be proud to be a part of our resort and the Evermore experience.
We are an innovative workplace; seeking great people like you!!
If you are naturally: Neighborly, Appreciative, Kind, Honest, Humble, Authentic, Curious, Savvy, Spirited, and inspired by a work environment that is: Inclusive, Professional, Warm, Sense of Pride, and Team Oriented our work culture is a match for you. In return, we offer our Team Members competitive pay, Medical, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability & Wellness program. Additionally, affordable health benefits coverage for your dependents, a Retirement plan with employer match, a robust paid time off policy, and unique policies in support of our team and significant relationships in their lives. Ready to join us? We can’t wait to meet you!
EOE/M/F/D/V
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