GolfJobs
Well-known member
Troon | Redmond Oregon United states
Expires: October 29, 2026
The purpose of the Golf Shop Service Agent is to greet, interact and check-in all customers and visitors entering golf-shop. This multi-faceted position includes a wide range of duties which require superior customer service skills, experience with computers and cash handling.
General Responsibilities:
Education:
This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Golf Shop Service Agent you will be expected to work with guests and visitors to ensure satisfaction. A Golf Shop Service Agent will have to take initiative and get creative in resolving guest challenges and involve a supervisor when previous methods have been unsuccessful.
Physical Requirements:
Expires: October 29, 2026
The purpose of the Golf Shop Service Agent is to greet, interact and check-in all customers and visitors entering golf-shop. This multi-faceted position includes a wide range of duties which require superior customer service skills, experience with computers and cash handling.
General Responsibilities:
- Greet all customers in a warm, friendly and welcoming tone.
- Responsible for answering the phone and providing appropriate information to customers.
- Responsible for processing tee time reservations, collecting golf fees and proactively selling golf merchandise.
- Accurately account for all credit card and cash handling transactions.
- Ensures the overall cleanliness and presentation of the Golf Shop is maintained daily.
- Ensure rental equipment is properly checked out and accounted for.
- Assist Course Ambassadors to ensure smooth operation and traffic flow on the course.
- Should have a good understanding of the rules and regulations of the game of golf and proper course etiquette.
- Assist in snack bar area when on occasion or as needed.
- Driving golf carts and parking them in the staging areas.
- Other duties as assigned.
Education:
- High school diploma or equivalent.
- Experience in a retail environment.
- Golf Course experience is preferred but not a pre-requisite.
- Proficiency in Microsoft Word, Outlook and Excel.
- Must have attention to detail.
- Knowledge of Point-of-Sale systems is helpful.
- Previous golf related experience ideal.
- Previous guest service and cashier experience preferred.
- Excellent written and oral communication skills required.
- Positive interpersonal skills required.
- Must be fluent in verbal and written English.
- Basic computer and typing skills are required.
- None
This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Golf Shop Service Agent you will be expected to work with guests and visitors to ensure satisfaction. A Golf Shop Service Agent will have to take initiative and get creative in resolving guest challenges and involve a supervisor when previous methods have been unsuccessful.
Physical Requirements:
- Ability to speak and hear
- Close and distance vision
- Identify and distinguish colors
- Frequent standing with some walking and sitting
- Will stand for long periods of time
- Frequently lifts/carries up to 5 lbs
- Occasionally lifts/carries up to 25 lbs
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
- Able to reach hands and arms in any direction and kneel and stoop repeatedly
- Generally, in an indoor retail setting
- Will be using a computer frequently
- Varying schedule to include evenings, holidays and extended hours as business dictates
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