Golf outside services (Full Time) - WOOD DALE ILLINOIS, UNITED STATES

[GolfJobs]

Wood Dale Park District | Wood dale Illinois United states
Expires: May 21, 2024

Full job description
Position Summary:

The Outside Services position includes but is not limited to working as a Starter, Ranger and/or Cart Custodian. This position may require working in multiple areas in one work shift or may be focused on one of the positions in each work shift. The Outside Services position includes being responsible for keeping the fleet of rental golf carts staged neatly near the Pro Shop in safe and clean operational order. This position is also responsible for maintaining control of the first tee of both courses, maintaining the pace of play and enforcing Golf Course rules and regulations in a professional, friendly and positive manner.

Hours of Work

Hours of work are based on the operational needs of the Salt Creel Golf Club and include a variety of weekday, weekend and holiday shifts with a combination of daytime, afternoon and evening hours, Dependability and flexibility in availability is required.

Essential Job Functions

• Coordinates and plans with the Head Golf Professional or Pro Shop Cashier to discuss the activities and the expectations for the day
• Reports and documents any damage to carts to Head Golf Professional, Pro Shop Cashier or Manager on Duty.
• Keeps golf carts cleaned, and properly stages golf carts in line to be issued to customers.
• Monitors that golf carts are driven by players 18 years of age and older.
• Inspects and report damages to golf carts, if any, and cleans and fuels them as needed.
• Ensures the cart corral and work area are kept clean and safe and that all safety procedures are followed.
• Greet customers in a friendly, brief, concise and professional manner.
• Assists in keeping course and surrounding areas neat and clean – picking up any loose debris and litter on the course or grounds.
• Ensures that ball marks on greens and divots on tee boxes are repaired or replaced or both and that bunkers are raked.
• Utilizes communication devices (radio, telephone) in a professional manner (short, clear and concise).
• Spot checks green fee tickets and other duties as required.
• Addresses slow play by keeping play moving at a proper pace, including making sure golfers play only one ball, hit promptly when the forward group is out of range, and that players adhere to the 11-stroke maximum rule.
• Maintains knowledge of the course’s daily status report and communicates the information given to all customers.
• Assists golfers with finding lost balls as needed/available.
• Insures no more than two riders or golf bags per cart, and no more than four golfers per group.
• Assists golfers with understanding and conforming to the Salt Creek dress code and soft spike policy.
• Provides the customer with accurate information in all Park District communications.
• Maintains a knowledge of beverages being sold in the bar and on Beverage Cart.
• Performs a variety of other duties as assigned by the Head Golf Professional or other management personnel.
• Works as a team member and follows the directives of the Head Banquet Server
• Attends work on a regular basis
• Performs the job safely and in compliance with Park District policies, procedures, work and safety rules, and
• the Employee Personnel Policy Manual
• Maintains a clean and organized work environment

Other Job Functions

• Drives carts to customer line-up in numerical order.
• Receives carts from customer and returns carts to basement in numerical order.
• Cleans and prepares carts for next use.
• Monitors fuel levels in carts; drives carts to fuel station, and fuels and returns carts to basement for use.
• Monitors carts for excessive wear and tear and report necessary maintenance, in writing, to management.
• Communicates with Pro Shop Cashier and Head Golf Professional throughout the day.
• Assesses tee sheet and identify possible areas of concern based on knowledge of Leagues, Outings or Daily play.
• Communicates with players on a friendly basis, throughout a round, to determine comfort with the pace of play; encourage slower or, on occasion, faster players to maintain a reasonable closeness or distance to group ahead of them.
• Assists with Restaurant, Banquet and Special Event set ups and tear downs as needed.

Requirements of Work

• A minimum age of 16 is required for this position
• High School student, High School graduate or G.E.D. Certificate
• One to two years experience in a customer service setting is preferred

Necessary Special Requirements

• Valid Driver's License
• First Aid/CPR/AED certification required within 1 month of hire

Knowledge Of:

• Basic knowledge of the game of golf play and golf course rules and regulations
• Principles and standards of customer service
• Point of Sales systems

Ability To:

• Provide a high level of customer service to all guests in a friendly, courteous manner
• Enforce the rules and regulations of golf play and etiquette
• Monitor the environment for safety concerns, correcting them accordingly and informing the Head Golf Professional, the Greens Superintendent or Manager of Duty of any safety-related concerns and unsafe conditions.
• Monitor weather conditions and notifies the Pro Shop staff whenever lightning is sighted.
• Respond to illnesses or injuries on the course and contacts emergency services as needed
• Respond to inquiries and requests from the general public
• Follow directions and communicate in English verbally and in writing
• Work flexible schedules and shifts, as assigned
• Follow the directives of the Head Golf Professional and the Manager on Duty
• Manage work time effectively and efficiently
• Maintain self-control and composure in difficult situations

Skill In:

• Customer service and interpersonal communication
• Working with the general public
• Teamwork and promoting positive work relationships with coworkers and supervisors

Necessary Special Requirements

Must be pleasant, professional, and a mature individual with demonstrated skills in customer relations. Should be an experienced golfer with knowledge of golf rules and etiquette.

Work Location

Salt Creek Golf Club, 1051 N. Prospect Avenue, Wood Dale, IL 60191



Working Conditions:

• Requires frequent physical activity, including but not limited to, reaching, pulling, pushing, kneeling, crouching, stooping, bending, standing and sitting.
• Requires verbal communication with personnel and patrons.
• Vision is needed to write and to obtain information from written material and general safety will be required.
• Must have the ability to lift, carry and move items weighing more than 30 pounds.

May be exposed to the elements when working on the golf course. Most work tasks are performed outdoors on the golf course with frequent exposure to varying weather condition, including extreme heat or cold, rain, wind, etc. Potential exposure to moving equipment hazards and dangerous chemicals, solvents and pesticides that are used in maintain the golf course.

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