GolfJobs
Well-known member
Federal Golf Club Canberra | Australia
Expires: June 5, 2025
About the role
An excellent opportunity to join the team at Federal Golf Club as a Golf Operations Supervisor. In this full-time role, you will be the 2IC in the Golf Shop reporting to the Director of Golf and responsible for overseeing the day-to-day operations of the golf shop, ensuring a seamless and enjoyable experience for all our members and guests. You may or may not be PGA trained but we want you to love golf!
Key Responsibilities:
· Execute and promote all golf events.
· Daily management of premium service quality and member experience in golf operations.
· Management of services for cart hire, bag hire, club repair.
· Responsible for delivery of daily set up services and maintenance of Practice Range and practice facilities including ball dispensing and collection.
Competition Management:
· In conjunction with the Director of Golf, manage all golf competitions including handicapping and the calculation and communication of results.
· Manage the commencement of play from starting tees as required.
· Assist with the organisation of corporate golf events.
· Manage pace of play and implement policies to assist with speed of play.
Reciprocal:
· Handle any visitor enquiries and make bookings as required.
· Record origin of visitors and prepare a monthly reports.
· Provide any letters of introduction
· Meet and greet visitors upon arrival and show them around the facilities if it is their first visit.
Retail:
· Support the Director of Golf, Retail Manager and operations team, in selling merchandise and equipment as and when required.
· In conjunction with the Director of Golf, assist with managing inventory and marketing.
· Attend any training sessions as required to assist with product knowledge.
· Help promote any fitting days and fashion events
· Ensures that the POS system is used effectively to charge member and visitor accounts.
Communication:
· Maintain the Golf Shop pages of the Club website and other digital member communication.
· Post information on social media in accordance with any social media policy the club may have.
General:
· Provide hands-on customer service support to members and guests.
· Build a rapport with the members and gain an understanding of their needs and be easily accessible.
· Present the Golf Shop and surrounds in a secure, safe and clean manner that promotes high standards of service and provides a
comfortable and welcoming environment for members and guests.
· Complete any other tasks required to assist the Club to achieve its objectives.
Knowledge / Experience:
· PGA Qualified (preferred but not essential)
· Excellent golf retail skills and knowledge.
· Knowledge of MiClub advantageous.
· Club operations.
· Rules and handicapping.
Skills / Personal Attributes:
· Highly organised and planner by nature.
· Customer service focused.
· Ability to work both independently and within a team environment.
· Attention to detail.
· Networker and relationship builder.
· High level communication skills and ability to deliver tasks accurately and on time.
· Motivated to improve processes, procedures and efficiencies.
· Punctual, reliable and well presented.
Position Remuneration/Entitlements:
The position salary will be based on the applicant’s experience, qualifications and skill set.
About us
Federal Golf Club is a prestigious private golf club located in the heart of Canberra's iconic Red Hill. Established in 1926, we are known for our challenging 18-hole championship course, stunning natural surroundings, and warm, welcoming community. As a leading destination for golf enthusiasts in the ACT, we are committed to providing an exceptional experience for our members and guests.
If you are passionate about golf operations and eager to join a dynamic and successful team, we encourage you to apply for this exciting opportunity. Apply now to take the first step towards joining the Federal Golf Club - Canberra.
Please apply now, applications will close on 20 April - only successfully applications contacted for an interview
Expires: June 5, 2025
About the role
An excellent opportunity to join the team at Federal Golf Club as a Golf Operations Supervisor. In this full-time role, you will be the 2IC in the Golf Shop reporting to the Director of Golf and responsible for overseeing the day-to-day operations of the golf shop, ensuring a seamless and enjoyable experience for all our members and guests. You may or may not be PGA trained but we want you to love golf!
Key Responsibilities:
· Execute and promote all golf events.
· Daily management of premium service quality and member experience in golf operations.
· Management of services for cart hire, bag hire, club repair.
· Responsible for delivery of daily set up services and maintenance of Practice Range and practice facilities including ball dispensing and collection.
Competition Management:
· In conjunction with the Director of Golf, manage all golf competitions including handicapping and the calculation and communication of results.
· Manage the commencement of play from starting tees as required.
· Assist with the organisation of corporate golf events.
· Manage pace of play and implement policies to assist with speed of play.
Reciprocal:
· Handle any visitor enquiries and make bookings as required.
· Record origin of visitors and prepare a monthly reports.
· Provide any letters of introduction
· Meet and greet visitors upon arrival and show them around the facilities if it is their first visit.
Retail:
· Support the Director of Golf, Retail Manager and operations team, in selling merchandise and equipment as and when required.
· In conjunction with the Director of Golf, assist with managing inventory and marketing.
· Attend any training sessions as required to assist with product knowledge.
· Help promote any fitting days and fashion events
· Ensures that the POS system is used effectively to charge member and visitor accounts.
Communication:
· Maintain the Golf Shop pages of the Club website and other digital member communication.
· Post information on social media in accordance with any social media policy the club may have.
General:
· Provide hands-on customer service support to members and guests.
· Build a rapport with the members and gain an understanding of their needs and be easily accessible.
· Present the Golf Shop and surrounds in a secure, safe and clean manner that promotes high standards of service and provides a
comfortable and welcoming environment for members and guests.
· Complete any other tasks required to assist the Club to achieve its objectives.
Knowledge / Experience:
· PGA Qualified (preferred but not essential)
· Excellent golf retail skills and knowledge.
· Knowledge of MiClub advantageous.
· Club operations.
· Rules and handicapping.
Skills / Personal Attributes:
· Highly organised and planner by nature.
· Customer service focused.
· Ability to work both independently and within a team environment.
· Attention to detail.
· Networker and relationship builder.
· High level communication skills and ability to deliver tasks accurately and on time.
· Motivated to improve processes, procedures and efficiencies.
· Punctual, reliable and well presented.
Position Remuneration/Entitlements:
The position salary will be based on the applicant’s experience, qualifications and skill set.
About us
Federal Golf Club is a prestigious private golf club located in the heart of Canberra's iconic Red Hill. Established in 1926, we are known for our challenging 18-hole championship course, stunning natural surroundings, and warm, welcoming community. As a leading destination for golf enthusiasts in the ACT, we are committed to providing an exceptional experience for our members and guests.
If you are passionate about golf operations and eager to join a dynamic and successful team, we encourage you to apply for this exciting opportunity. Apply now to take the first step towards joining the Federal Golf Club - Canberra.
Please apply now, applications will close on 20 April - only successfully applications contacted for an interview
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