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Knighton Heath Golf Club Limited | Bournemouth England United kingdom
Expires: December 22, 2026
*Job Overview* Knighton Heath Golf Club is seeking a friendly, organised and enthusiastic Golf Operations Assistant to support our Head of Golf in delivering an excellent experience for members, visitors and society guests. This is an exciting opportunity to join the Club as we develop our golf operations and relocate our Club Shop into the clubhouse. You will play an active part in the daily running of the shop, tee-time bookings, competitions and customer service. The position would suit someone with an interest in golf who enjoys working with people, takes pride in providing good service and is comfortable handling a varied workload. _Purpose of the role:_ To assist the Head of Golf with the efficient running of the Club’s golf operations, providing a welcoming and professional service while supporting retail sales, bookings, competitions and golf participation. Key responsibilities *Member and visitor service* * Provide a friendly and professional welcome to members, visitors and society organisers. * Respond to enquiries in person, by telephone and by email. * Help golfers with check-in, tee times, course information and Club procedures. * Resolve routine queries and refer more complex matters to the Head of Golf or General Manager. * Promote the Club’s facilities, membership opportunities, events and coaching services. *Club Shop and retail* * Assist with the daily running of the Club Shop, including opening and closing procedures. * Process sales, green fees and other payments accurately using the Club’s till and booking systems. * Maintain attractive displays and a clean, tidy and well-stocked shop. * Receive deliveries, check stock and assist with stocktaking and replenishment. * Help customers select suitable products and refer specialist equipment or fitting enquiries to the Head of Golf. * Follow the Club’s cash-handling and security procedures. *Tee-time bookings and golf operations* * Assist with maintaining accurate tee sheets and managing member, visitor and society bookings. * Support the administration of online visitor bookings through ClubNet. * Liaise with the office, clubhouse and greenkeeping teams about bookings, course conditions and daily arrangements. * Help communicate course restrictions, changes to tee times and other relevant information. * Support the smooth flow of golfers onto the course and help address booking queries. *Competitions and events* * Assist with the preparation and administration of Club competitions, open events and society days. * Support player registration, entry payments, start sheets and results administration as required. * Work with the Head of Golf and relevant organisers to help events run smoothly. * Assist with prize displays and presentation arrangements where required. *Coaching and participation* * Help coordinate coaching enquiries and lesson bookings for the Head of Golf. * Support the organisation and promotion of junior activities, beginner sessions and women’s and girls’ golf initiatives. * Encourage participation by providing helpful information about opportunities to learn and play. * Assist with related member communications and promotional activity as directed. *Teamwork and general duties* * Work closely with the Head of Golf, General Manager and other Club departments. * Provide agreed operational cover during the Head of Golf’s absence, referring decisions beyond your authority to the General Manager. * Follow Club policies covering health and safety, customer information and workplace conduct. * Undertake other reasonable duties appropriate to the position. * If the proposed simulator facility proceeds, assist with bookings and customer support following training and agreement of the relevant duties. About you *Essential* * A friendly, professional manner and a strong commitment to customer service. * Good communication and interpersonal skills. * Strong organisational skills and attention to detail. * Confidence using computers, email and booking or till systems. * Reliability, punctuality and the ability to work independently and as part of a team. * Confidence handling payments accurately. * An interest in golf and a willingness to learn. * Availability to work a rota that includes early starts, weekends and bank holidays. *Desirable* * Experience in a golf club, sports facility, retail, leisure or hospitality environment. * Knowledge of golf etiquette, competitions and the needs of golfers. * Experience using ClubNet, HandicapMaster, Golf Genius or similar systems. * Experience with retail displays, stock control or event administration. This is an operational and customer service role. A PGA qualification is not required, and delivering golf coaching is not a core responsibility. Working arrangements The role is based at the Club and involves 40 hours per week on a rota. Working times will vary between the summer and winter seasons and will include weekends and bank holidays. Training will be provided on the Club’s systems and procedures. How to apply Please send your CV and a brief covering letter explaining your interest in the role and relevant experience to: *Kevin Eden, General Manager* *Email:* [Insert application email] *Closing date:* [Insert closing date] Please use *“Golf Operations Assistant Application”* as the subject line. Knighton Heath Golf Club welcomes applications from candidates of all backgrounds who meet the requirements of the role. Pay: £26,436.80 per year Benefits: * Additional leave * Bereavement leave * Discounted or free food * Employee discount * Free parking * Health & wellbeing programme * On-site parking * Sick pay Work Location: In person
Expires: December 22, 2026
*Job Overview* Knighton Heath Golf Club is seeking a friendly, organised and enthusiastic Golf Operations Assistant to support our Head of Golf in delivering an excellent experience for members, visitors and society guests. This is an exciting opportunity to join the Club as we develop our golf operations and relocate our Club Shop into the clubhouse. You will play an active part in the daily running of the shop, tee-time bookings, competitions and customer service. The position would suit someone with an interest in golf who enjoys working with people, takes pride in providing good service and is comfortable handling a varied workload. _Purpose of the role:_ To assist the Head of Golf with the efficient running of the Club’s golf operations, providing a welcoming and professional service while supporting retail sales, bookings, competitions and golf participation. Key responsibilities *Member and visitor service* * Provide a friendly and professional welcome to members, visitors and society organisers. * Respond to enquiries in person, by telephone and by email. * Help golfers with check-in, tee times, course information and Club procedures. * Resolve routine queries and refer more complex matters to the Head of Golf or General Manager. * Promote the Club’s facilities, membership opportunities, events and coaching services. *Club Shop and retail* * Assist with the daily running of the Club Shop, including opening and closing procedures. * Process sales, green fees and other payments accurately using the Club’s till and booking systems. * Maintain attractive displays and a clean, tidy and well-stocked shop. * Receive deliveries, check stock and assist with stocktaking and replenishment. * Help customers select suitable products and refer specialist equipment or fitting enquiries to the Head of Golf. * Follow the Club’s cash-handling and security procedures. *Tee-time bookings and golf operations* * Assist with maintaining accurate tee sheets and managing member, visitor and society bookings. * Support the administration of online visitor bookings through ClubNet. * Liaise with the office, clubhouse and greenkeeping teams about bookings, course conditions and daily arrangements. * Help communicate course restrictions, changes to tee times and other relevant information. * Support the smooth flow of golfers onto the course and help address booking queries. *Competitions and events* * Assist with the preparation and administration of Club competitions, open events and society days. * Support player registration, entry payments, start sheets and results administration as required. * Work with the Head of Golf and relevant organisers to help events run smoothly. * Assist with prize displays and presentation arrangements where required. *Coaching and participation* * Help coordinate coaching enquiries and lesson bookings for the Head of Golf. * Support the organisation and promotion of junior activities, beginner sessions and women’s and girls’ golf initiatives. * Encourage participation by providing helpful information about opportunities to learn and play. * Assist with related member communications and promotional activity as directed. *Teamwork and general duties* * Work closely with the Head of Golf, General Manager and other Club departments. * Provide agreed operational cover during the Head of Golf’s absence, referring decisions beyond your authority to the General Manager. * Follow Club policies covering health and safety, customer information and workplace conduct. * Undertake other reasonable duties appropriate to the position. * If the proposed simulator facility proceeds, assist with bookings and customer support following training and agreement of the relevant duties. About you *Essential* * A friendly, professional manner and a strong commitment to customer service. * Good communication and interpersonal skills. * Strong organisational skills and attention to detail. * Confidence using computers, email and booking or till systems. * Reliability, punctuality and the ability to work independently and as part of a team. * Confidence handling payments accurately. * An interest in golf and a willingness to learn. * Availability to work a rota that includes early starts, weekends and bank holidays. *Desirable* * Experience in a golf club, sports facility, retail, leisure or hospitality environment. * Knowledge of golf etiquette, competitions and the needs of golfers. * Experience using ClubNet, HandicapMaster, Golf Genius or similar systems. * Experience with retail displays, stock control or event administration. This is an operational and customer service role. A PGA qualification is not required, and delivering golf coaching is not a core responsibility. Working arrangements The role is based at the Club and involves 40 hours per week on a rota. Working times will vary between the summer and winter seasons and will include weekends and bank holidays. Training will be provided on the Club’s systems and procedures. How to apply Please send your CV and a brief covering letter explaining your interest in the role and relevant experience to: *Kevin Eden, General Manager* *Email:* [Insert application email] *Closing date:* [Insert closing date] Please use *“Golf Operations Assistant Application”* as the subject line. Knighton Heath Golf Club welcomes applications from candidates of all backgrounds who meet the requirements of the role. Pay: £26,436.80 per year Benefits: * Additional leave * Bereavement leave * Discounted or free food * Employee discount * Free parking * Health & wellbeing programme * On-site parking * Sick pay Work Location: In person
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