GolfJobs
Well-known member
Eastwood Valley Golf & Country Club | Malaysia
Expires: November 4, 2026
About the role
To manage the golf operation during the assigned shift and ensure smooth, safe and friendly service at the clubhouse, golf courses and driving range.
Key responsibilities
Expires: November 4, 2026
About the role
To manage the golf operation during the assigned shift and ensure smooth, safe and friendly service at the clubhouse, golf courses and driving range.
Key responsibilities
Take charge of daily golf operations during the assigned shift, including opening, closing and handover.
Conduct a short staff briefing and assign team members to the reception, starter, marshal, buggy and driving range areas.
Check tee-time bookings, golfer registration, starter control and pace of play to avoid delays and congestion.
Ensure buggies, rental sets, trolleys, scorecards, golf balls and other equipment are clean, safe and ready for use.
Monitor driving range bay readiness, ball collection, washing and replenishment, especially during peak hours.
Attend to members and guests, handle complaints professionally and provide quick service recovery within the approved limit.
Ensure golf charges, packages, vouchers, discounts and POS/cashless transactions are recorded correctly.
Control buggy keys, golf balls, rental equipment, radios and operational stock; report any shortage or damage.
Promote golf rounds, driving range products, lessons, memberships and resort services to increase revenue.
Monitor staff attendance, grooming, discipline, service standards and SOP compliance; coach staff when improvement is required.
May reassign staff, adjust operational flow and stop unsafe equipment or activities during the shift.
Must immediately inform management of serious complaints, injuries, cash differences, security issues or business interruption.
Enforce golf, buggy, lightning, weather and safety procedures; stop any unsafe activity and report incidents immediately.
Coordinate tournaments and group bookings, liaise with other departments, and submit a complete end-of-shift duty report.
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