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Well-known member
Estancia Club | Scottsdale Arizona United states
Expires: April 16, 2026
About the Club:
Opened in 1995, Estancia is nestled on 640 acres of the northern slope of Scottsdale's famed landmark Pinnacle Peak in a private, gated community. The Tom Fazio-designed 18-hole championship golf course spans 7,314 yards with bent grass greens and panoramic views. Our active caddy program enhances each round, ensuring an exceptional experience for all.
Estancia operates as a private club owned and run by its members. Fostering an atmosphere of camaraderie and elegance, we offer a wide range of social activities that cater to Estancia members and their guests. Our clubhouse features include dining, a fitness center, tennis, pickleball, basketball courts, and a swimming pool. Members often gather for hiking, book clubs, and bridge games.
The Position: Golf Shop Merchandiser
Overview
The Merchandiser at The Estancia Club plays a pivotal role in delivering an exceptional experience to our esteemed Members and Guests. Beyond traditional retail responsibilities, this position focuses on cultivating a welcoming atmosphere and providing personalized service that enhances the overall club experience. This role is integral to maintaining the high standards of our golf operation and upholding our commitment to excellence. The Merchandiser will report to the Director of Retail and the Director of Golf.
Responsibilities:
1. Customer Service Excellence:
7. Professionalism and Compliance:
Interested candidates, please send a Cover Letter and Resume to Director of Golf, Shaun McElroy at smcelroy@estanciaclub.com
Expires: April 16, 2026
About the Club:
Opened in 1995, Estancia is nestled on 640 acres of the northern slope of Scottsdale's famed landmark Pinnacle Peak in a private, gated community. The Tom Fazio-designed 18-hole championship golf course spans 7,314 yards with bent grass greens and panoramic views. Our active caddy program enhances each round, ensuring an exceptional experience for all.
Estancia operates as a private club owned and run by its members. Fostering an atmosphere of camaraderie and elegance, we offer a wide range of social activities that cater to Estancia members and their guests. Our clubhouse features include dining, a fitness center, tennis, pickleball, basketball courts, and a swimming pool. Members often gather for hiking, book clubs, and bridge games.
The Position: Golf Shop Merchandiser
Overview
The Merchandiser at The Estancia Club plays a pivotal role in delivering an exceptional experience to our esteemed Members and Guests. Beyond traditional retail responsibilities, this position focuses on cultivating a welcoming atmosphere and providing personalized service that enhances the overall club experience. This role is integral to maintaining the high standards of our golf operation and upholding our commitment to excellence. The Merchandiser will report to the Director of Retail and the Director of Golf.
Responsibilities:
1. Customer Service Excellence:
- Provide superior customer service tailored to the needs and preferences of Estancia Club members. Anticipate and fulfill member and guest requests promptly and courteously.
- Act as a knowledgeable point of contact regarding merchandise offerings, club policies, and events, ensuring members receive accurate and helpful information.
- Utilize JONAS POS system and Microsoft Office suite proficiently to process transactions, manage inventory, and generate reports as needed.
- Maintain a professional and organized Golf Shop environment, ensuring merchandise displays are visually appealing and reflective of current trends and member preferences.
- Assist in researching, analyzing, and forecasting buying trends, market demands, and member demographics to curate a diverse and appealing merchandise selection.
- Collaborate with the Director of Retail in the purchasing process, including selection, ordering, and receiving of inventory, while adhering to budgetary guidelines.
- Oversee monthly inventory counts to ensure accuracy within a 1% variance. Implement effective inventory control measures to optimize stock levels and minimize shrinkage.
- Work closely with the Director of Retail and other club departments to coordinate efforts and deliver seamless service experiences.
- Lead by example with a positive attitude, fostering a collaborative and customer-focused environment among staff members.
- Build rapport with members through proactive communication and personalized service, fostering long-term relationships and enhancing member satisfaction.
- Actively participate in club events and activities to promote merchandise offerings and reinforce the club's sense of community.
7. Professionalism and Compliance:
- Uphold professional standards in appearance, behavior, and communication, reflecting the club's values and commitment to excellence.
- Adhere to club policies, procedures, and ethical guidelines, maintaining confidentiality and integrity in all interactions.
- Experience: Two (2) to four (4) years of experience in a retail management or customer service role, preferably within a high-end or private club environment.
- Skills: Strong interpersonal skills with the ability to engage effectively with diverse clientele. Excellent organizational skills with meticulous attention to detail. Proficiency in POS systems and Microsoft Office suite.
- Characteristics: Service-oriented mindset with a passion for delivering exceptional hospitality. Team player capable of thriving in a fast-paced, dynamic environment. Self-motivated with a proactive approach to problem-solving.
- Hourly Wage: $24-$25/hr
- Additional Benefits:
- Playing & Practicing Privileges
- 5-day work week
- Clothing Allowance
- Meal(s) on Duty
- 401k after 1 year
- Accrued PTO
- Health & Dental Insurance
Interested candidates, please send a Cover Letter and Resume to Director of Golf, Shaun McElroy at smcelroy@estanciaclub.com
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