Golf manager (Full Time) - LAKE WORTH FLORIDA, UNITED STATES

[GolfJobs]

Atlantic National Golf Club | Lake worth Florida United states
Expires: May 28, 2024

Full job description
Golf Shop Manager

Job description

Position Concept: The Golf Shop Assistant Manager is a full-time position which will assist the Director of Golf in the management of day-to-day golf operations of the facility by accurately scheduling reservations, collection of fees, and enforcing club policies. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction of all customers.

Atlantic National Golf Club is a Drug Free workplace. All potential candidates will be subject to a drug screening prior to official job offer. Experience Required. Previous Golf Shop experience preferred but not required. Candidates with previous hospitality, customer service or sales experience transition well in this position.

Candidate must be a golf enthusiast.
Essential Responsibilities
Specific areas of responsibility:

• Process Transactions utilizing EZ Links Reservation Software
• Practice professional phone etiquette while making tee time reservations
• Exhibit Organization and Attention to Detail
• Provide Exceptional Customer Service

Prioritized Keys to Successful Performance

#1 Perform and accurately record daily Point of Sale transactions

#2 Establish and maintain positive customer relations

#3 Monitor Pace of Play

#4 Maintain constant communication with outside service personnel

#5 Upselling of facilities goods and services

Specific Responsibilities - include but are not limited to:

• Assist with golfer check-in and fee collection; control and manage play
• Assist with all opening and closing procedures
• Assist in implementing facility tournament operations including weekly events
• Assist in Pace of Play management
• Assist in tournament operations and weekly events including planning, pre-tournament contracts, post- tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow up
• Assist with management of outside service staff to ensure the highest quality of customer service is achieved
• Monitor maintaining of practice facility
• Assist in the inventory control of hard goods, soft goods, and special orders including: display and sales
• Conduct oneself in a professional manner and maintain a professional image at all times
• Assist with the administration of applicable staff via recordkeeping, work schedules, etc. in accordance with facility human resource policies
• Assist in coordinating golf activities with other departments
• Maintain daily communications with F&B staff (especially Beverage Cart personnel)

Knowledge, Skills and Traits

• Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
• Fundamental supervisory practices and principles
• Demonstrate the behavior and work ethic expected of all employees
• Strong organizational, planning and prioritization skills
• Self-motivated with desire to promote and market
• Service and customer focused attitude
• Experienced in written and oral business communications
• Remain up-to-date on customer relationship management tactics and strategies
• Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database
• Maintain and promote a positive professional image

The Golf Shop Assistant Manager position is a pivotal piece in our businesses organizational chart. This is a hospitality focused position where one must strive for total customer satisfaction while in turn maintaining a healthy work environment for all fellow employees.

Listed are the responsibilities and expectations pertaining to our facility aside from the aforementioned:

• Uphold Atlantic National Golf Club’s policies and procedures at all times
• Promote facility’s business practices in a positive manner
• Ensure total guest satisfaction
• Assist in all Golf Shop operations
• Monitoring pace of play
• Tee Sheet management
• Merchandising – Assisting with:
• Ensuring proper inventory levels
• Restocking
• Maintaining Cleanliness of displays and fixtures
• Signage and promotions
• Make cash deposits at bank
• Training of new staff members
• Maintain constant lines of communication between department heads
• Be knowledgeable and informative to guests of any current/future projects and promotions

A 90-Day review period will be observed effective the issue date of this form. Anticipate a performance evaluation at the conclusion of the 90-days.
Benefits

• Golf Privileges during off peak hours
• 50% OFF Food & Beverage purchases (On and Off duty)
• Employee Discount Program on all Golf Shop merchandise
• Participation in company 401k program after one year employment & meeting 401K hours worked requirement

Potential for salaried employment based on performance

Drug Free Workplace!

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person

You must be registered to see links