Golf Equipment Advisor (Full Time) - UNITED STATES

[GolfJobs]

Global Value Commerce | Raleigh North carolina United states
Expires: March 15, 2024


Global Value Commerce (GVC) is one of North America’s leading golf e-commerce platforms. Founded in 2001, GVC is now part of the Worldwide Golf Shops (WGS) family. WGS is a privately owned, specialty golf retailer that has been in business over 50 years. As one of the largest golf retailers in the U.S., WGS operates 90+ stores in 20+ states, and multiple e-commerce sites.

Utilizing our industry-leading e-commerce, merchandising and logistics capabilities, we operate four proprietary websites that offer a broad range of products and services in a highly personalized and unique online shopping experience. GlobalGolf.com, GVC’s golf vertical flagship site, and companion sites, GlobalGolf.ca, 3balls.com, and our upscale lifestyle retail site FairwayStyles.com, are the leading online destinations for golfers seeking new and previously played golf gear, accessories and apparel. The Company also operates a retail store that is attached to our Raleigh, North Carolina distribution facility, staffed by PGA professionals and that utilizes the latest fitting equipment to meet the needs of our growing retail customer base. GVC is headquartered in Raleigh, North Carolina and has distribution facilities in North Carolina, Salt Lake City, Utah and Mississauga, Ontario Canada.

The Golf Equipment Advisory position within the Customer Service team will require up to 42 hours of work per week. Each of the individuals that fill this position will be provided at least two days off per week and at least of one those days will be on the weekend. We expect that each golf equipment advisor within the Customer Service team to work at least one day per week in the retail store providing equipment-fitting services to our local customers.

In addition, each of our equipment advisors will receive frequent training from the major golf equipment manufacturers OEMs) regarding their preferred fitting approach. The training sessions will also ensure that each fitter has access to detail product knowledge and performance information about each OEM’s latest club models.

As a member of the customer service team, this role involves utilizing your expert product knowledge and passion for the game of golf to cultivate long-term customer relationships, primarily in a non-face-to-face environment. Our successful customer service advisors are able to develop a rapport with our customers as their online game advisor by aligning product performance to product needs. Additionally, each golf equipment advisor within the Customer Service team will work at least one day per week in the retail store providing equipment fitting services to our local customers.

Responsibilities:

• Provide world-class customer service through several communication channels, such as incoming phone calls, email correspondence, and Live Chat.

• Handle customer inquiry support to assist with golf product inquiries, order placement, order status, payments, refunds, product returns or exchanges, product warranty questions, and any other service needs of the customer.

• Work with multiple departments to find quick and effective solutions to customer inquiries.

• In-person customer product fitting services in one of the Company’s retail store locations on a weekly basis.

• Other duties and responsibilities may be assigned as required.

Experience and Skills:

• General golf equipment knowledge of all of the major brands

• Coaching/teaching experience

• 1-2 year of club fitting experience required

• Golf Green Grass or off-course retail experience

• PGA member

• 3+ years working with the general public in a service-oriented environment

• Experience utilizing Point of Sale (POS) and/or order management and phone queue systems

• Computer literate and competent in the use of Microsoft Office™ applications, including MS Outlook, MS Word, and MS Excel

• Management and maintenance of customer relations through phone calls / emails / Live ChatExcellent customer service skills

• Ability to communicate with customers and vendors and quickly develop a trust-based relationship

• Effective written and verbal communication skills

• Strong attention to detail, initiative and multi-tasking capabilities

• Ability to work independently and remotely, yet within a team environment

• Must be able to multitask and efficiently function in a fast paced environment

Work Environment:

• On-site: Typical office conditions with cubicles

• Must have reliable transportation to / from the Raleigh, NC office

• Constant computer use with portions of the day spent receiving inbound calls

• Handling of light weight objects and ability to walk around onsite warehouse and retail store

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 – 42 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Application Question(s):

• This position requires previous retail experience in the GOLF industry. How many years of golf retail experience do you have?
• This position REQUIRES previous experience fitting others with their golf equipment needs. How many years of club fitting experience do you have?
• Do you have customer service experience using phone, chat and email?

Ability to Relocate:

• Raleigh, NC 27617: Relocate before starting work (Required)

Work Location: In person

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