GolfJobs
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RockBottomGolf.com TGIB | Suffolk Virginia United states
Expires: February 14, 2024
This position requires the employee to be knowledgeable in the game of golf, mature, respectable, responsible, excellent multi-tasking skills, a fast learner and dependable.
RockBottomGolf.com is one of the largest e-commerce retailers of golf equipment in the world. In this position you'll play an integral role being of a liaison, providing product/services information and resolving any emerging problems with high levels of accuracy and efficiency to our customers via email and telephone. To be considered for the position you must be genuinely excited to help customers, possess a solid knowledge of all major golfing brands. You must have 4+ years of verifiable Customer Service experience. Customer Service is the backbone to every great company; our Customer Service Department at Rock Bottom Golf has an 99%+ positive feedback rating! We'd love the opportunity to add another amazing team member to join us in providing A+ care to our great customers!
*SERIOUS & QUALIFIED CANDIDATES ONLY**
Daily responsibilities:
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
Expires: February 14, 2024
This position requires the employee to be knowledgeable in the game of golf, mature, respectable, responsible, excellent multi-tasking skills, a fast learner and dependable.
RockBottomGolf.com is one of the largest e-commerce retailers of golf equipment in the world. In this position you'll play an integral role being of a liaison, providing product/services information and resolving any emerging problems with high levels of accuracy and efficiency to our customers via email and telephone. To be considered for the position you must be genuinely excited to help customers, possess a solid knowledge of all major golfing brands. You must have 4+ years of verifiable Customer Service experience. Customer Service is the backbone to every great company; our Customer Service Department at Rock Bottom Golf has an 99%+ positive feedback rating! We'd love the opportunity to add another amazing team member to join us in providing A+ care to our great customers!
*SERIOUS & QUALIFIED CANDIDATES ONLY**
Daily responsibilities:
- Managing high call volumes and emails daily
- Provide and maintain positive customer relations through phone calls / emails.
- Must be able to multitask and efficiently function in a fast-paced e-Commerce environment.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions within company time limits set.
- Must be trustworthy and have excellent time management skills as this is a remote position.
- Willing and able to work overtime, if needed
- Be a team player with an ambitious, positive attitude.
- Among others tasks as assigned
- 4+ years working in an customer service environment
- 2+ years golf experience
- Exceptional organizational and time management skills
- Ability to work independently and remotely within a team environment
- Must be a fast learner and be ambitious to learn
- Must have a solid understanding of the game of Golf & Golf products
- Strong attention to detail, initiative and multi-tasking capabilities
- Must enjoy helping customers
- Must have a upbeat personality with excellent phone etiquette
- Must be able to type at MINIMUM 40-50 words per minute
- Must be able to navigate multiple webpages at the same time
- Must have at minimum an Associates Degree
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 2 years
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Hybrid work
- Associate (Preferred)
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