GolfJobs
Well-known member
The Golf Network | Australia
Expires: August 17, 2025
Are you a golf nut who loves talking to golfers, fixing their problems, and talking golf all day long? This is the role for you!
Role Purpose:
We're looking for a passionate Customer Service Officer to be the go-to person for our members and customers, handling everything from golf concierge services to dedicated membership support and back up for helpdesk enquiries . You'll use your in-depth golf knowledge to deliver exceptional service, personalise recommendations, and proactively engage our golfing community. If you thrive on connecting with people and sharing your love for the game, this is your chance to make a real impact.
Hours:
Flexible, with the ability to accommodate your schedule where possible. We are open to discussing job-sharing arrangements and other flexible work options.
Key ResponsibilitiesCustomer Engagement:
By delivering a personalised service, fostering strategic partnerships, and exceeding customer and member expectations, you’ll play a vital role in driving revenue, enhancing customer loyalty, and positioning Golf Network as the premier destination for golf enthusiasts.
Apply now and be part of our dedicated team, making it easier for golfers to play their ideal game.
Application Process: We will begin screening applications as they arrive and setting interviews during the week of July 7th.
Expires: August 17, 2025
Are you a golf nut who loves talking to golfers, fixing their problems, and talking golf all day long? This is the role for you!
Role Purpose:
We're looking for a passionate Customer Service Officer to be the go-to person for our members and customers, handling everything from golf concierge services to dedicated membership support and back up for helpdesk enquiries . You'll use your in-depth golf knowledge to deliver exceptional service, personalise recommendations, and proactively engage our golfing community. If you thrive on connecting with people and sharing your love for the game, this is your chance to make a real impact.
Hours:
Flexible, with the ability to accommodate your schedule where possible. We are open to discussing job-sharing arrangements and other flexible work options.
Key ResponsibilitiesCustomer Engagement:
Build strong connections with customers and members via phone, email, and other channels, including looking after our VIP customers.
Conduct consultations to understand customers' golfing goals, preferences, and budgets.
Recommend tailored golf packages, including deals, events, stay-and-play packages, memberships, and partnerships.
Address enquiries, resolve concerns, and provide top-tier customer service.
(Optional) Represent the company at Golfer Tour events locally, interstate, or internationally as needed.
Process and submit golf scorecards from our system into the Golf Australia system.
Support members with app downloads and scoring via the app.
Drive community engagement, including generating a monthly newsletter.
Suggest potential partnerships for exclusive membership offerings, continuously seeking to create value for our members.
Conduct proactive outreach to members via phone, making a high volume of calls to discuss golf and enhance their experience.
Redirect customer and member enquiries to the appropriate internal stakeholders.
Identify and forward potential partnership opportunities to the Partnerships Team.
Meet high call volume expectations, with a target of 100 calls per day to existing customers and members.
Monitor and analyse key performance indicators (KPIs) to drive continuous improvement in sales and customer satisfaction.
Stay up to date with golf industry trends and emerging technologies.
Champion our Golfer App, driving adoption among customers and members.
Participate in comprehensive training on Golf Network’s suite of products and services.
In-depth understanding of the golf industry, including courses, events, and trends.
Proven experience in customer relationship management.
Excellent communication and interpersonal skills, with the ability to build rapport and trust.
Comfortable and confident making a high volume of phone calls, enthusiastically discussing golf with members and customers.
Proficiency in CRM and Google Suite Workspace (training provided).
Passion for golf and enthusiasm for helping fellow golfers.
By delivering a personalised service, fostering strategic partnerships, and exceeding customer and member expectations, you’ll play a vital role in driving revenue, enhancing customer loyalty, and positioning Golf Network as the premier destination for golf enthusiasts.
Apply now and be part of our dedicated team, making it easier for golfers to play their ideal game.
Application Process: We will begin screening applications as they arrive and setting interviews during the week of July 7th.
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