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Paloma Resort Properties | Lake geneva Wisconsin United states
Expires: March 14, 2024
Geneva National Resort and Club
GENERAL DESCRIPTION
This position performs all duties and tasks that assists members and guests with: tee times (reservations and check-in), merchandise, and information while providing unparalleled professional customer service.
EDUCATION/EXPERIENCE
ESSENTIAL FUNCTIONS
Primary responsibilities include, but are not limited to, the following:
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of the time performing each function to be solely determined by the director based upon departmental and hotel needs.
WORKING CONDITIONS AND PHYSICAL DEMANDS
SUCCESS FACTORS
The attributes listed below are representative of the knowledge, skill and/or ability required.
Expires: March 14, 2024
Geneva National Resort and Club
GENERAL DESCRIPTION
This position performs all duties and tasks that assists members and guests with: tee times (reservations and check-in), merchandise, and information while providing unparalleled professional customer service.
EDUCATION/EXPERIENCE
- Computer knowledge/usage
- Excellent customer service skills
- Some knowledge of the game of golf is expected
ESSENTIAL FUNCTIONS
Primary responsibilities include, but are not limited to, the following:
- Offer friendly and professional customer service to all public patrons, members and guests
- Use the point of sale and Tee Sheet system to: check-in golfers, sell merchandise and make/check tee times
- Ensure that financial controls are followed and accounted for at the close of each shift
- Assist in tournament, event and outing preparations
- Assist with inventory operations: checking-in, displaying and counting
- Communicate with starters, course assistants and player services to create an exceptional guest/member experience
- Conduct oneself in a professional manner and maintain a professional image at all times
- Be informed on Inn and Suite procedures, and promote all public and member events, activities and services
- Uphold the company’s policies and procedures when dealing with customers and members
- Perform any and all duties assigned by the Resort Head Professional
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of the time performing each function to be solely determined by the director based upon departmental and hotel needs.
- Communicating pertinent information with all departments in a timely manner
- Assisting professionals, player services and assistants with operations when necessary
WORKING CONDITIONS AND PHYSICAL DEMANDS
- Interact verbally with guests, members and staff
- Answering phone calls and questions
- Occasional lifting
- Standing for extended periods of time
SUCCESS FACTORS
The attributes listed below are representative of the knowledge, skill and/or ability required.
- Ability to function in a team environment
- Ability to apply customer service skills
- Ability to solve guest issues/problems
- Ability to anticipate guest/member needs
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