GolfJobs
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Trump Miami Resort Management LLC | Doral Florida United states
Expires: May 4, 2024
POSITION PURPOSE: As a Golf Shop Attendant you will ensure that each golf guest is provided a warm welcome and sense of genuine care when entering the golf services area just beyond the Blue Monster Shop lawn
You will ensure that each golf guest is fully aware of the golf sequence of service and provide any number of services to assist them along in the process
EXAMPLES OF DUTIES:ESSENTIAL FUNCTIONS: Display a professional appearance and attitude, and remain courteous to guests at all times
Provide a warm welcome to golf guests who are entering the golf services area, main road, or blue monster shop lawn
A complete 360 degree awareness of guest activity is required to ensure guests are provided warm welcome as they will be coming from all directions
Coordinate with the Golf Services team the guest’s golf bag location and set up to expedite the process
Provide an outline of the golf sequence of service to include offering ice/water, explaining where their clubs are located, informing them of the driving range location, and the assisting with their desired next steps
Build rapport with golf guests and resort guests when time permits by inquiring about their stay and informing them of the resort’s history, activities, and offerings
Provide directions to the first tee, driving range, putting greens, Jim Mclean School, Spa, restaurants, meeting rooms
Provide warm welcome for golf guests who have completed their round and are returning to the golf service area
Assist in directing them back to the designated area and informing them of the next steps
Partner with the pre round concessions / retail sales position to drive sales thru word of mouth promotion
Partner with the golf shop team to be a last resort support mechanism with check in rushes and spike replacements
Maintain cleanliness of the surrounding area to include the Blue Monster shop lawn, main road, flower beds, and perimeter area of golf service area
Contact necessary departments via radio with any guest concerns or challenges to ensure immediate guest recovery and problem resolution
Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience
OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position
Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment
Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”
Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs
When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur
If this is the case the leader is to be notified and the level of support that is being requested will be obtained
SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company
SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety
The hotel will provide the required PPE
Associates will be trained in the proper use and care of any assigned PPE
It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager
PHYSICAL REQUIREMENTS:Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours;Constant – 6-8 hoursPHYSICAL REQUIREMENTS:Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking Frequent Climbing Rare Crouching/Bending/Stooping Frequent Reaching Frequent Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying (up to 50 lbs) Frequent Frequent OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones
Demonstrate working knowledge of the service standards
QUALIFICATION STANDARDS:EDUCATION High School diploma or equivalent
EXPERIENCE Previous experience working in a golf environment. Recommended Skills
Expires: May 4, 2024
POSITION PURPOSE: As a Golf Shop Attendant you will ensure that each golf guest is provided a warm welcome and sense of genuine care when entering the golf services area just beyond the Blue Monster Shop lawn
You will ensure that each golf guest is fully aware of the golf sequence of service and provide any number of services to assist them along in the process
EXAMPLES OF DUTIES:ESSENTIAL FUNCTIONS: Display a professional appearance and attitude, and remain courteous to guests at all times
Provide a warm welcome to golf guests who are entering the golf services area, main road, or blue monster shop lawn
A complete 360 degree awareness of guest activity is required to ensure guests are provided warm welcome as they will be coming from all directions
Coordinate with the Golf Services team the guest’s golf bag location and set up to expedite the process
Provide an outline of the golf sequence of service to include offering ice/water, explaining where their clubs are located, informing them of the driving range location, and the assisting with their desired next steps
Build rapport with golf guests and resort guests when time permits by inquiring about their stay and informing them of the resort’s history, activities, and offerings
Provide directions to the first tee, driving range, putting greens, Jim Mclean School, Spa, restaurants, meeting rooms
Provide warm welcome for golf guests who have completed their round and are returning to the golf service area
Assist in directing them back to the designated area and informing them of the next steps
Partner with the pre round concessions / retail sales position to drive sales thru word of mouth promotion
Partner with the golf shop team to be a last resort support mechanism with check in rushes and spike replacements
Maintain cleanliness of the surrounding area to include the Blue Monster shop lawn, main road, flower beds, and perimeter area of golf service area
Contact necessary departments via radio with any guest concerns or challenges to ensure immediate guest recovery and problem resolution
Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience
OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position
Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment
Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”
Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs
When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur
If this is the case the leader is to be notified and the level of support that is being requested will be obtained
SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company
SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety
The hotel will provide the required PPE
Associates will be trained in the proper use and care of any assigned PPE
It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager
PHYSICAL REQUIREMENTS:Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours;Constant – 6-8 hoursPHYSICAL REQUIREMENTS:Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking Frequent Climbing Rare Crouching/Bending/Stooping Frequent Reaching Frequent Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying (up to 50 lbs) Frequent Frequent OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones
Demonstrate working knowledge of the service standards
QUALIFICATION STANDARDS:EDUCATION High School diploma or equivalent
EXPERIENCE Previous experience working in a golf environment. Recommended Skills
- Business Requirements
- Customer Satisfaction
- Hospitality Industry
- Personal Protective Equipment
- Problem Solving
- Retailing
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