GolfJobs
Well-known member
Pacific Palms Resort | Industry California United states
Expires: April 10, 2024
Position Purpose
The golf reservation clerk handles all incoming inquiries for tee time reservations. Directs all other phone calls to appropriate persons or department. Prepares all needed materials for tournament events and handles all clerical duties
Key Responsibilities
Performance Standard
Education Preferred
High School Diploma
Certification Required
None
Knowledge Required
Experience Required
Previous golf or reservation related industries. Prefer prior golf course experience
Skills
Behavioral Competency
Attendance Standard
Travel Requirements
N/a
Tools & Equipment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Expires: April 10, 2024
Position Purpose
The golf reservation clerk handles all incoming inquiries for tee time reservations. Directs all other phone calls to appropriate persons or department. Prepares all needed materials for tournament events and handles all clerical duties
Key Responsibilities
- Must be able to communicate and use proper telephone skills
- Speak clearly and understandably to all potential customers
- Assist in selling golf memberships
- Assist with coordination of golf member events
- Handle high volume calls, especially on weekend and holiday bookings
- Must be able to type 30 WPM.
- Answer all incoming calls on a timely basis
- Type and prepare any promotional items, mailers, or letters as directed by the Recreational Services manager or Assistant.
- Good customer service skills
- Able to work varied shifts
- Any and all reasonable requests of management
Performance Standard
- Excellent customer service practices
- Adherence to departmental and property standards and procedures
- Teamwork: Works efficiently and effectively as member of a team; communicates and cooperates with property staff
Education Preferred
High School Diploma
Certification Required
None
Knowledge Required
- Micro Soft office, calculator, phone skills
Experience Required
Previous golf or reservation related industries. Prefer prior golf course experience
Skills
- Basic mathematical skills
- Must understand Microsoft Windows
- Have good knowledge of computer systems
- Customer service skills
Behavioral Competency
- Flexibility under pressure
- Patience
- Good communication skills
- Good decision-maker
- Stable and calm demeanor, especially under stressful conditions
Attendance Standard
- Strict adherence to set arrival times is required due to customer access & reliance.
- Position may include overtime
- Flexible scheduling necessary based on business demands
Travel Requirements
N/a
Tools & Equipment
- Telephone, computer, printer, pen/pencil/highlighter, photo copying machine, file folders, filing cabinet, facsimile machine, and other office forms.
- Crescent Golf System
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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