GOLF ACADEMY STAFF LEAD (Full Time) - UNITED STATES

[GolfJobs]

Unity Technologies | The villages Florida United states
Expires: March 24, 2024


Do you thrive in an environment that is geared towards outstanding hospitality? Do you have a passion for being innovative and creative? Is hard work on your top list of ideals? Are you a steward of your working environment? Then read on…

The Villages Community Development Districts (The District) tops the list of community development districts that continues to grow in one of the most scenic locations in Florida, The Villages. Our collective commitment to hospitality, innovation & creativity, hard work and stewardship help employees thrive and excel in many fields within The District. An immediate full-time opportunity exists for an individual with commitment, a “passion” for excellence and “drive” for accuracy to join our Golf Operations team. This position requires a solid background of advanced customer service skills, used daily. The incumbent will enjoy a challenging atmosphere and being part of a productive team that supports all departments within The District and our surrounding community. The District is looking for an individual with a desire to utilize their cutting-edge customer service skills. The District provides a supportive and engaging workplace that is committed to developing great talent, coupled with competitive compensation and benefits. Do not pass up this opportunity to be a part of a positive, expanding organization.

Competitive Benefits as a full-time employee of the District include:

• Medical Insurance (fully paid for employee single coverage)
• Voluntary health benefits including Dental and Vision Insurance
• 401(a) Retirement Plan, with contributions funded by the District
• 457(b) Retirement Plan, permitting employee pre-tax deferrals
• Flexible Spending programs for both Medical and Dependent Care
• Employee Assistance Program
• Paid Time Off
• Tuition Reimbursement
• Public Service Loan Forgiveness Eligible
• Tier 2 qualifying organization for The Villages Charter School

JOB SUMMARY

This position is responsible for providing exceptional customer service at the front desk and operating and managing the lesson reservation system. Provides a friendly, welcoming atmosphere which will encourage residents and guests to have an enjoyable and safe time.



ESSENTIAL DUTIES AND RESPONSIBILITIES (Includes, but not limited to)

• Provide administrative support for the Academy and Instructors as directed by the Instruction & Player Development Manager.
• Assist the Instruction & Player Development Manager and Golf Academy Assistant in the daily operations of the Golf Academy.
• Attend and promote all instructional programs (Golf Festival, Women's Golf Expo, Lifestyle Expo, Jr. Golf Events, etc.) and schedule support staff and instructors to assist.
• Answer multi-line (3) telephone system and accept and disperse messages to appropriate.
• Maintain office supply inventory.
• Perform all cash/closing out procedures and assist with any variances.
• Perform any clerical. duties as directed.
• Manage daily schedules for instructors and confirm appointments.
• Complete and maintain group attendance sheets.
• Input student history and backlog in database.
• Develop proficiency with POS system, maintain cash drawer, and process credit card sales.
• Assemble Golf Academy manuals and materials.
• Handle all requests for information regarding the Golf Academy's Instructional Programs.
• Facilitate the registration and/or scheduling of students for private and group lessons £or all academy facilities.
• Maintain an accurate and up-to-date player profile on each academy student including, but not limited to, lesson history, lesson balance and contact information.
• Update and maintain the lesson reservation system on a weekly basis with regards to future group workshops and New to Golf Schools, instructor assignments, locations, etc. as directed.
• Maintain an adequate supply of instructional manuals and materials for each of the instructional programs and place fill-in orders as needed with prior approval from the Instruction & Player Development Manager.
• Maintain an adequate supply of informational sheets and brochures at each of the Country Clubs, Golf Administration and the Academy literature holder.
• Assist Instruction & Player Development Manager with information regarding lesson liabilities and status of individual student programs.
• Assist with the development and production of all Academy promotion material.
• Assist in the hiring, training and supervision of all Academy Coordinator staff.
• Communicate effectively with the entire Academy staff in regard to dally operations.
• Monitor time-keeping system for all Golf Academy staff.
• Provide management with reports as requested.
• Order and maintain adequate office supplies.
• Assist the Instruction & Player Development Manager with the Golf Academy Club members and programming, including distribution of the weekly set-up schedule.
• Maintain key log.
• Assist with creating a strategic plan for the Golf Academy.
• Assist in the supervision of Golf Academy team members.
• May also provide informal assistance such as technical guidance and/r portfolio specific training to co-workers.

Additional

• Performs other duties as assigned.
• May be expected to perform additional duties in an emergency.

ESSENTIAL EXPECTATIONS OF PERFORMANCE AND BEHAVIOR (Includes, but not limited to)

• Cultivates and maintains effective working relations within the department, the District, as well as outside of the organization.
• Models behavior to the District Core Values at all times.
• Fosters a teamwork environment.

MINIMUM EDUCATION AND EXPERIENCE

• High School Diploma or GED or three (3) to five (5) years of related experience and/or training; or equivalent combination of education and experience.

MINIMUM CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Florida Driver’s License required.
• All candidates and employees must successfully pass background screening.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES (Includes, but not limited to)

Knowledge

• Knowledgeable of golf club technology, management practices, and office procedures.

Skills

• Applicant must have strong working knowledge and use of Microsoft Office software including Word, Excel, and Outlook.

Abilities

• Ability to speak effectively with customers and respond to questions from groups of managers, clients, customers and the general public.
• Ability to make decisions within acceptable guidelines and work independently.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• English is required for oral and written communications.

EQUIPMENT (Includes, but not limited to)

Position regularly requires the use of golf teaching aids, golf cart, office equipment, including but not limited to telephones, personal computers and productivity software.


WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS



Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



While performing the duties of this job the employee will be exposed to the following:

• Occasionally exposed to outside weather conditions when working with special events.
• Noise level in the work environment is usually moderate.
• Personal protective equipment must be worn at all times if the job requires such equipment.

Physical Requirements

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



While performing the duties of this job, the following applies:

• Regularly required to sit, stand and/or walk; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
• Occasionally required to climb or balance; and stop, kneel, crouch or crawl.
• Regularly lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds.

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