General manager golf (Contract) - , INDONESIA

[GolfJobs]

ARYADUTA Hotel Group | Indonesia
Expires: November 14, 2026


Directs the overall operation of the Golf Club to maximize business performance, profitability, member satisfaction and guest experience. Oversees golf operations, course presentation, clubhouse services, food and beverage, tournaments, membership, sales and marketing, and facility maintenance while ensuring compliance with company policies, safety requirements and applicable regulations. Leads a productive service culture aligned with the vision and core values of ARYADUTA Hotel Group.




MAIN RESPONSIBILITIES




What you will do:




Strategic Planning & Performance Management

• Develops and implements the golf club’s annual business plan, operating budget and long-term strategic priorities to achieve financial and operational objectives.
• Monitors monthly performance, key business indicators and the Balanced Scorecard; prepares accurate reports and action plans for Head Office within the required deadlines.
• Leads CAPEX planning and long-term improvement plans for the golf course, clubhouse, equipment and supporting facilities.
• Identifies opportunities to strengthen the club’s market position, improve member value and develop new revenue streams.

Golf Operations & Course Presentation

• Oversees daily golf operations, including tee-time management, starter and marshal services, caddie operations, golf carts, driving range and the pro shop.
• Ensures the golf course, practice facilities and playing areas are maintained to the required standards of playability, presentation and safety in coordination with the Course Superintendent or relevant team.
• Monitors course conditions, pace of play, golfer flow and service delivery, and implements improvements based on member and guest feedback.
• Ensures golf equipment, carts, tools and operational facilities are properly maintained, controlled and available for daily business needs.
• Establishes and reviews standard operating procedures to ensure consistent, efficient and safe golf operations.

Tournament, Event & Membership Management

• Plans and oversees golf tournaments, corporate golf days, member competitions, charity events and other club activities from preparation through post-event evaluation.
• Builds and maintains strong relationships with members, corporate clients, sponsors, associations, event organizers and other key stakeholders.
• Develops membership acquisition, retention and engagement initiatives, ensuring member benefits and services support loyalty and satisfaction.
• Oversees event coordination, registration, scheduling, guest handling and cross-departmental readiness to deliver successful events.
• Reviews event results and feedback to identify opportunities for service improvements and repeat business.

Commercial Strategy, Sales & Marketing

• Develops strategies to grow revenue from green fees, memberships, tournaments, corporate events, driving range, pro shop, food and beverage and other club services.
• Leads sales activities and maintains relationships with corporate accounts, associations, travel partners, sponsors and prospective members.
• Monitors market trends, competitor offerings, pricing and customer segments; recommends initiatives to strengthen competitiveness and revenue performance.
• Works with the Sales & Marketing team to execute an annual marketing calendar, promotions, partnerships, digital campaigns and brand-building activities.
• Monitors sales pipeline, revenue forecasts and campaign effectiveness, adjusting activities to achieve agreed targets.

Clubhouse, Food & Beverage and Guest Experience

• Oversees clubhouse operations and related services, including reception, locker rooms, dining outlets, banqueting and other facilities where applicable.
• Ensures a consistently high-quality experience for members, golfers, corporate clients and visitors, including the handling of VIPs, special requests and complaints.
• Works with the Food & Beverage and culinary teams to maintain food quality, service standards, hygiene and commercial performance.
• Monitors feedback and service recovery cases, ensuring timely resolution and sustainable improvements.
• Promotes a member- and guest-focused culture and ensures the club’s service standards are consistently applied.

Financial Oversight & Business Acumen

• Owns the club’s budget, revenue targets, forecasting and cost-control measures to achieve sustainable profitability.
• Reviews P&L, revenue reports, payroll, operating expenses and departmental performance with Finance; develops corrective actions when results are below plan.
• Ensures compliance with financial policies, internal controls, purchasing and receiving procedures, inventory management and cash-handling requirements.
• Optimizes staffing, supplies, utilities, equipment usage and other resources without compromising course quality, safety or member service.
• Supports internal and external audits and ensures recommendations are implemented.

People Leadership & Workforce Planning

• Leads, coaches and develops department heads and team members across golf operations, course maintenance, clubhouse, F&B, sales and administration.
• Works with Human Resources to plan staffing, recruit and retain talent, set performance goals and implement training and succession plans.
• Builds a positive and accountable working culture through regular communication, engagement, fair employee relations and performance management.
• Identifies high-potential employees and supports their development for future roles.
• Ensures compliance with labour regulations, company policies, code of conduct and applicable ESG and sustainability initiatives.

Facilities, Safety & Compliance

• Ensures the golf course, clubhouse, driving range, maintenance areas, equipment and other facilities are safe, clean, presentable and fit for use.
• Coordinates preventive maintenance and timely repairs for buildings, M&E systems, golf carts, machinery and other operational assets.
• Ensures compliance with applicable licences, permits, health and safety requirements, emergency procedures and relevant golf, food safety and environmental standards.
• Conducts regular inspections and follows up on corrective actions relating to course conditions, cleanliness, facilities, storage, hygiene and operational risks.
• Promotes responsible use of water, chemicals, energy and other resources in coordination with the course maintenance team and relevant functions.

Leadership, Communication & Stakeholder Relations

• Maintains a hands-on leadership approach and effective working relationships with department heads, frontline employees, members and business partners.
• Acts as the primary liaison between the golf club and Head Office, ensuring corporate policies, strategic priorities and reporting requirements are implemented.
• Uses operational and financial data to make timely decisions and resolve issues affecting business performance, safety and member experience.
• Represents the club professionally in meetings, networking activities, industry forums and relevant community engagements.

Crisis Management & Problem-Solving

• Maintains and communicates emergency response plans for medical incidents, severe weather, course-related incidents, security threats and operational disruptions.
• Leads the response to member or guest complaints, accidents, disputes and other incidents, ensuring appropriate escalation, documentation and follow-up.
• Identifies operational, financial, reputational and safety risks and implements practical mitigation measures.

Others

• Achieves monthly and annual KPIs assigned for business performance, profitability, service quality, operational efficiency, compliance and people development.
• Accepts temporary or permanent transfers to another section, department or ARYADUTA property as required by business needs.
• Performs other relevant duties and responsibilities assigned by the superior to support departmental and organizational objectives.

DNA (Qualifications & Experience)

• Minimum 10 years of progressive experience in golf club, hospitality, leisure or related operations, with at least 3–5 years in a General Manager, Club Manager or equivalent senior leadership role.
• Demonstrated experience in managing P&L, budgets, forecasting, revenue growth and cost control in a golf club or comparable leisure operation.
• Strong understanding of golf operations, tournaments, membership relations, course presentation and clubhouse services.
• Proven ability to develop high-performing teams, improve member and guest satisfaction, and build productive relationships with corporate clients, associations and other stakeholders.
• Strong leadership, commercial, communication and problem-solving skills, with sound knowledge of safety, compliance and facility management.

You must be registered to see links