GolfJobs
Well-known member
CustomerHD | Raleigh North carolina United states
Expires: November 12, 2026
*Key Details:* * *Job Title:* Customer Support Specialist * *Start Date: *September 21, 2026 * *Work Location: *Remote - Based upon Performance. You will be required to complete 2 weeks of training and 2 weeks of nesting in the office * *Office Location:* 5400 Glenwood Avenue Suite G-01, Raleigh, NC 27612. * *Compensation Rate:* $15.00/hour * *Probation Period:* 90 Days * *Channels of Support:* Phones, Chats, Emails * *Training Hours: *9:00 am - 6:00 pm for 2 weeks. * *Shift: *Full-Time Schedules working 4 x 10 hour days - 3 days off per week! *Schedule Options (Select One):* * Sunday, Monday, Tuesday, Saturday (9:00 AM – 8:00 PM) * Sunday, Monday, Tuesday, Wednesday (9:00 AM – 8:00 PM) * Wednesday, Thursday, Friday, Saturday (9:00 AM – 8:00 PM) * Monday, Thursday, Friday (9:00 AM – 8:00 PM) & Saturday (8:00 AM – 7:00 PM) * Wednesday, Thursday, Friday (9:00 AM – 8:00 PM) & Saturday (8:00 AM – 7:00 PM) * _All shifts include a 1-hour lunch break_ *About CustomerHD:* CustomerHD headquarters is located in Raleigh, NC with offices in Belize. We are a call center determined to change the perception of "call centers" and "BPOs". Yes, we do email, phone and chat support, but we differentiate ourselves by investing in our people. We empower our team to think, solve problems, and grow professionally in a supportive, fun environment. You’re literally the voice of the brands we represent, and a strong relationship between our clients and their customers starts with you! *About Our Client:* Our client is a premier, Raleigh-founded luxury lifestyle brand that specializes in classic American sportswear, high-performance golf apparel, refined tailored clothing, footwear, and stylish outerwear. Part of a global luxury goods group, they are renowned for combining timeless craftsmanship with high-performance fabrics worn by top professional athletes and business professionals. We are committed to providing exceptional, white-glove customer support to match the premium quality of their brand and products. *About The Job:* We are seeking a dedicated and friendly Customer Support Specialist to join our team. In this role, you will deliver exceptional service by handling customer inquiries and resolving issues across phone, chat, and email channels. The ideal candidate has a strong passion for luxury fashion, golf, or lifestyle apparel, thrives in a fast-paced environment, and is eager to develop a thorough understanding of the product lines and services. *Key Responsibilities:* * *Omnichannel Support:* Respond promptly, professionally, and courteously to customer inquiries via phone, chat, and email. * *Order & Policy Guidance:* Assist customers with order placement, shipment tracking, product details, and return or exchange processing. * *Problem Resolution:* Resolve customer concerns efficiently and address complex issues while maintaining a high standard of service quality. * *Documentation:* Accurately track and document customer interactions, issues, and inquiries in the customer service database (CRM). * *Cross-Department Collaboration:* Work alongside internal teams to solve escalated customer concerns and optimize the overall customer experience. * *Brand Expertise:* Maintain a comprehensive understanding of our client's products and offer direct feedback on customer trends and issues to help refine service processes. *Schedule & Onboarding Requirements:* * *Availability:* Monday – Sunday, 8:00 AM – 8:00 PM (assigned shifts within this window listed above). * *Training & Nesting:* 2 weeks of initial training followed by 2 weeks of in-office nesting prior to transitioning to a hybrid/remote schedule based on performance. * *Hybrid/Remote Expectations:* Work from home upon meeting performance benchmarks. * Must have a quiet, dedicated, noise-free home office space free from background disruptions during shift hours. * Must maintain a reliable, high-speed internet connection. *Qualifications:* * High school diploma or equivalent. * Customer facing experience, preferably within retail, e-commerce, fashion, or golf. * Strong verbal and written communication skills with high attention to detail. * Excellent problem-solving, multitasking, and time-management skills. * Proficiency with CRM systems, customer service ticketing tools, and Microsoft Office Suite. * A positive attitude and a strong interest in fashion and luxury apparel (knowledge of luxury retail is a plus). *Compensation & Benefits:* * *Remote Flexibility:* After training & nesting in office, you will transition to work from home. * *Health & Wellness:* Healthcare plan options, plus dental and vision coverage. * *Paid Time Off:* 12 days accrued PTO starting from day one. Each year of tenure gets you additional PTO days. * *Financial Security:* 401(k) retirement savings plan options and Flexible Spending Account (FSA) program. * *Support Programs:* Health & wellness programs and an Employee Assistance Program (EAP) offering up to 3 free therapy sessions. *What Our Team is Saying:* _“I have been through a string of organizations in the years since I moved to Raleigh. Without exaggeration, this is the best company I have ever worked for anywhere. They are honest and direct and rarely is there a time when their promises do not match their actions.”_ _“They create a great work environment in and out of the office; and have an open door for whatever you may need!”_ _“I like the freedom you have as an employee at CustomerHD, you never feel like you are coming to "work". Everyone is friendly, we have fun, but we also make sure to bring in excellent results for all of our clients!”_ _“This company is above and beyond the absolute best place I have ever worked. I have never seen people in leadership roles care so much for their team and do so much for them to make the workplace environment an open, welcoming, and just cool place to be. The people are some of the best folks I have ever had the pleasure to work with! I love this company and their vision, and I will be here supporting them in any way I can for a long time. This is my family!”_ Pay: $15.00 per hour Expected hours: 40.0 per week Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Referral program * Vision insurance * Work from home Work Location: Hybrid remote in Raleigh, NC 27612
Expires: November 12, 2026
*Key Details:* * *Job Title:* Customer Support Specialist * *Start Date: *September 21, 2026 * *Work Location: *Remote - Based upon Performance. You will be required to complete 2 weeks of training and 2 weeks of nesting in the office * *Office Location:* 5400 Glenwood Avenue Suite G-01, Raleigh, NC 27612. * *Compensation Rate:* $15.00/hour * *Probation Period:* 90 Days * *Channels of Support:* Phones, Chats, Emails * *Training Hours: *9:00 am - 6:00 pm for 2 weeks. * *Shift: *Full-Time Schedules working 4 x 10 hour days - 3 days off per week! *Schedule Options (Select One):* * Sunday, Monday, Tuesday, Saturday (9:00 AM – 8:00 PM) * Sunday, Monday, Tuesday, Wednesday (9:00 AM – 8:00 PM) * Wednesday, Thursday, Friday, Saturday (9:00 AM – 8:00 PM) * Monday, Thursday, Friday (9:00 AM – 8:00 PM) & Saturday (8:00 AM – 7:00 PM) * Wednesday, Thursday, Friday (9:00 AM – 8:00 PM) & Saturday (8:00 AM – 7:00 PM) * _All shifts include a 1-hour lunch break_ *About CustomerHD:* CustomerHD headquarters is located in Raleigh, NC with offices in Belize. We are a call center determined to change the perception of "call centers" and "BPOs". Yes, we do email, phone and chat support, but we differentiate ourselves by investing in our people. We empower our team to think, solve problems, and grow professionally in a supportive, fun environment. You’re literally the voice of the brands we represent, and a strong relationship between our clients and their customers starts with you! *About Our Client:* Our client is a premier, Raleigh-founded luxury lifestyle brand that specializes in classic American sportswear, high-performance golf apparel, refined tailored clothing, footwear, and stylish outerwear. Part of a global luxury goods group, they are renowned for combining timeless craftsmanship with high-performance fabrics worn by top professional athletes and business professionals. We are committed to providing exceptional, white-glove customer support to match the premium quality of their brand and products. *About The Job:* We are seeking a dedicated and friendly Customer Support Specialist to join our team. In this role, you will deliver exceptional service by handling customer inquiries and resolving issues across phone, chat, and email channels. The ideal candidate has a strong passion for luxury fashion, golf, or lifestyle apparel, thrives in a fast-paced environment, and is eager to develop a thorough understanding of the product lines and services. *Key Responsibilities:* * *Omnichannel Support:* Respond promptly, professionally, and courteously to customer inquiries via phone, chat, and email. * *Order & Policy Guidance:* Assist customers with order placement, shipment tracking, product details, and return or exchange processing. * *Problem Resolution:* Resolve customer concerns efficiently and address complex issues while maintaining a high standard of service quality. * *Documentation:* Accurately track and document customer interactions, issues, and inquiries in the customer service database (CRM). * *Cross-Department Collaboration:* Work alongside internal teams to solve escalated customer concerns and optimize the overall customer experience. * *Brand Expertise:* Maintain a comprehensive understanding of our client's products and offer direct feedback on customer trends and issues to help refine service processes. *Schedule & Onboarding Requirements:* * *Availability:* Monday – Sunday, 8:00 AM – 8:00 PM (assigned shifts within this window listed above). * *Training & Nesting:* 2 weeks of initial training followed by 2 weeks of in-office nesting prior to transitioning to a hybrid/remote schedule based on performance. * *Hybrid/Remote Expectations:* Work from home upon meeting performance benchmarks. * Must have a quiet, dedicated, noise-free home office space free from background disruptions during shift hours. * Must maintain a reliable, high-speed internet connection. *Qualifications:* * High school diploma or equivalent. * Customer facing experience, preferably within retail, e-commerce, fashion, or golf. * Strong verbal and written communication skills with high attention to detail. * Excellent problem-solving, multitasking, and time-management skills. * Proficiency with CRM systems, customer service ticketing tools, and Microsoft Office Suite. * A positive attitude and a strong interest in fashion and luxury apparel (knowledge of luxury retail is a plus). *Compensation & Benefits:* * *Remote Flexibility:* After training & nesting in office, you will transition to work from home. * *Health & Wellness:* Healthcare plan options, plus dental and vision coverage. * *Paid Time Off:* 12 days accrued PTO starting from day one. Each year of tenure gets you additional PTO days. * *Financial Security:* 401(k) retirement savings plan options and Flexible Spending Account (FSA) program. * *Support Programs:* Health & wellness programs and an Employee Assistance Program (EAP) offering up to 3 free therapy sessions. *What Our Team is Saying:* _“I have been through a string of organizations in the years since I moved to Raleigh. Without exaggeration, this is the best company I have ever worked for anywhere. They are honest and direct and rarely is there a time when their promises do not match their actions.”_ _“They create a great work environment in and out of the office; and have an open door for whatever you may need!”_ _“I like the freedom you have as an employee at CustomerHD, you never feel like you are coming to "work". Everyone is friendly, we have fun, but we also make sure to bring in excellent results for all of our clients!”_ _“This company is above and beyond the absolute best place I have ever worked. I have never seen people in leadership roles care so much for their team and do so much for them to make the workplace environment an open, welcoming, and just cool place to be. The people are some of the best folks I have ever had the pleasure to work with! I love this company and their vision, and I will be here supporting them in any way I can for a long time. This is my family!”_ Pay: $15.00 per hour Expected hours: 40.0 per week Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Referral program * Vision insurance * Work from home Work Location: Hybrid remote in Raleigh, NC 27612
You must be registered to see links
