GolfJobs
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StratifyIQ | Capitol Quezon Philippines
Expires: November 10, 2026
Work Setup: Remote Employment Type: Full-Time - Independent Contractor About the Role We are looking for a Customer Support Specialist with knowledge and experience in golf to join a growing golf-focused business. The role involves assisting customers with questions, orders, products, and general support needs while providing a professional and positive customer experience. The ideal candidate has strong communication skills, good attention to detail, and a genuine understanding of golf and golf equipment. Key Responsibilities Respond to customer inquiries through email, chat, and other support channels. Assist customers with product, order, shipping, and account-related questions. Help resolve customer concerns and ensure appropriate follow-up. Assist with returns, exchanges, replacements, and other customer requests. Provide accurate product information and help customers make informed decisions. Coordinate with internal teams when an issue requires additional assistance. Maintain accurate records of customer interactions and resolutions. Deliver timely, professional, and customer-focused support. Handle multiple inquiries while maintaining attention to detail and accuracy. Requirements Knowledge and experience with golf Familiarity with golf clubs and equipment Previous experience in customer service, customer support, e-commerce, retail, or a similar customer-facing role. Excellent written and verbal English communication skills. Strong problem-solving and interpersonal skills. Detail-oriented and organized. Comfortable using computers and common customer support or business software. Able to work independently in a remote environment. Reliable and responsive when assisting customers. Preferred Qualifications Experience in the golf, sporting goods, retail, or e-commerce industry. Familiarity with golf equipment and terminology. Experience supporting U.S.-based customers. Experience handling online orders, returns, exchanges, or product-related inquiries. What We’re Looking For We are looking for someone who genuinely understands and has experience with golf, combined with a strong customer service mindset. Candidates should be comfortable communicating with customers, understanding their needs, researching solutions, and providing helpful support. Golf knowledge is an essential requirement for this position.
Expires: November 10, 2026
Work Setup: Remote Employment Type: Full-Time - Independent Contractor About the Role We are looking for a Customer Support Specialist with knowledge and experience in golf to join a growing golf-focused business. The role involves assisting customers with questions, orders, products, and general support needs while providing a professional and positive customer experience. The ideal candidate has strong communication skills, good attention to detail, and a genuine understanding of golf and golf equipment. Key Responsibilities Respond to customer inquiries through email, chat, and other support channels. Assist customers with product, order, shipping, and account-related questions. Help resolve customer concerns and ensure appropriate follow-up. Assist with returns, exchanges, replacements, and other customer requests. Provide accurate product information and help customers make informed decisions. Coordinate with internal teams when an issue requires additional assistance. Maintain accurate records of customer interactions and resolutions. Deliver timely, professional, and customer-focused support. Handle multiple inquiries while maintaining attention to detail and accuracy. Requirements Knowledge and experience with golf Familiarity with golf clubs and equipment Previous experience in customer service, customer support, e-commerce, retail, or a similar customer-facing role. Excellent written and verbal English communication skills. Strong problem-solving and interpersonal skills. Detail-oriented and organized. Comfortable using computers and common customer support or business software. Able to work independently in a remote environment. Reliable and responsive when assisting customers. Preferred Qualifications Experience in the golf, sporting goods, retail, or e-commerce industry. Familiarity with golf equipment and terminology. Experience supporting U.S.-based customers. Experience handling online orders, returns, exchanges, or product-related inquiries. What We’re Looking For We are looking for someone who genuinely understands and has experience with golf, combined with a strong customer service mindset. Candidates should be comfortable communicating with customers, understanding their needs, researching solutions, and providing helpful support. Golf knowledge is an essential requirement for this position.
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