GolfJobs
Well-known member
The Golf Network | Sydney New south wales Australia
Expires: January 19, 2025
Role Purpose:
We are seeking a passionate Customer Service Officer – Golf Concierge to connect with our customers and support their golfing needs. From bookings and travel to equipment and memberships, you’ll deliver exceptional service and personalized recommendations. If you love golf and enjoy engaging with people, this role is for you.
Hours: Flexible, with the ability to accommodate your schedule where possible. This is remote role.
Key Responsibilities
Customer Engagement:
By delivering personalized service, fostering strategic partnerships, and exceeding customer expectations, you’ll play a vital role in driving revenue, enhancing customer loyalty, and positioning Golf Network as the premier destination for golf enthusiasts.
Ready to tee off with us? Apply now and be part of our dedicated team bringing golfers closer to their dreams.
Expires: January 19, 2025
Role Purpose:
We are seeking a passionate Customer Service Officer – Golf Concierge to connect with our customers and support their golfing needs. From bookings and travel to equipment and memberships, you’ll deliver exceptional service and personalized recommendations. If you love golf and enjoy engaging with people, this role is for you.
Hours: Flexible, with the ability to accommodate your schedule where possible. This is remote role.
Key Responsibilities
Customer Engagement:
- Build strong connections with customers via phone, email, and other channels.
- Conduct consultations to understand customers' golfing goals, preferences, and budgets.
- Recommend tailored golf packages, including deals, events, stay-and-play packages, memberships, and partnerships.
- Address inquiries, resolve concerns, and provide top-tier customer service.
- (Optional) Represent the company at Golfer Tour events locally, interstate, or internationally as needed.
- Redirect customer inquiries to the appropriate internal stakeholders.
- Identify and forward potential partnership opportunities to the Partnerships Team.
- Meet high call volume expectations, with a target of 100 calls per day to existing customers.
- Monitor and analyse key performance indicators (KPIs) to drive continuous improvement in sales and customer satisfaction.
- Stay up to date with golf industry trends and emerging technologies.
- Propose innovative customer experiences, such as virtual golf consultations or customized itineraries.
- Champion our Golfer App, driving adoption among customers.
- Participate in comprehensive training on Golf Network’s suite of products and services.
- In-depth understanding of the golf industry, including courses, events, and trends.
- Proven experience in customer relationship management.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust.
- Passion for golf and enthusiasm for helping fellow golfers.
By delivering personalized service, fostering strategic partnerships, and exceeding customer expectations, you’ll play a vital role in driving revenue, enhancing customer loyalty, and positioning Golf Network as the premier destination for golf enthusiasts.
Ready to tee off with us? Apply now and be part of our dedicated team bringing golfers closer to their dreams.
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