GolfJobs
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Shiji Information Technology (Hong Kong) Limited | Hong kong
Expires: September 30, 2026
Responsibilities:
Personal information collected will be used for recruitment purpose only and will be kept strictly confidential for six months.
Expires: September 30, 2026
Responsibilities:
Responsible for the implementation, configuration, testing, deployment and go-live support of Hospitality, Golf and Membership Club management systems.
Work closely with Project Managers, Product Managers, customers and technical teams to ensure successful system delivery and customer adoption.
Understand customer business processes and assist with system configuration, workflow setup, user access management, reports, data preparation and system customization.
Support requirement analysis, solution discussion, system testing, user training and post-go-live support.
Provide technical and functional support to customers, including issue analysis, troubleshooting, problem resolution and follow-up with internal teams.
Assist in data migration, interface testing, system upgrade and new feature deployment activities.
Prepare and maintain implementation documents, user guides, training materials and knowledge base content.
Utilize AI tools to improve implementation and support efficiency, including documentation, issue analysis, testing and knowledge management.
Diploma or Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Hospitality Management or related disciplines.
2+ years of experience in software implementation, system support, IT support, customer support or enterprise software delivery.
Experience in hospitality, golf club, membership club, resort, leisure or related industries is preferred.
Experience with business systems such as PMS, POS, membership systems, reservation systems, CRM or payment solutions is an advantage.
Basic understanding of software implementation lifecycle, including requirement gathering, configuration, testing, training, deployment and support.
Basic database knowledge with ability to understand data structure and write simple SQL queries.
Experience with Oracle, MySQL, SQL Server, PostgreSQL or other relational databases is preferred.
Strong problem-solving skills, customer service mindset and communication skills.
Good command of written and spoken English and Chinese. Cantonese and Mandarin are preferred for Hong Kong-based roles.
Self-motivated, detail-oriented and able to work independently in a customer-facing environment.
Experience with hospitality or club management systems such as Concept, SmartClub, Jonas Club System, Northstar, Aspen or ClubBank is an advantage.
Personal information collected will be used for recruitment purpose only and will be kept strictly confidential for six months.
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