GolfJobs
Well-known member
Zeal HR | South africa
Expires: August 26, 2026
Introduction
If you enjoy solving problems, helping people, and making complex systems feel simple — this role will feel like a good fit.
We’re working with a growing B2B SaaS business in the golf and hospitality tech space. They’re looking for someone who can take ownership of the client support experience — from handling day-to-day software queries and resolving issues through to guiding users and helping them get real value from the system.
Duties & Responsibilities
• Responding to client queries and troubleshooting issues
• Guiding users through solutions in a clear, practical way
• Supporting onboarding and system adoption
• Building strong relationships with clients
• Identifying recurring issues and improving processes
Desired Experience & Qualification
You’ll do well if you:
• Have 1–3 years’ experience in software support / SaaS / customer success
• Can explain technical concepts clearly to non-technical users
• Are calm, patient, and solutions-focused
• Enjoy working with people as much as solving problems
• Are organised and detail-oriented
Nice to have:
• Exposure to CRM systems or support tools
• Hospitality / golf industry exposure (or interest in learning)
• Additional languages (French, Italian, Spanish)
Package & Remuneration
What’s on offer:
Expires: August 26, 2026
Introduction
If you enjoy solving problems, helping people, and making complex systems feel simple — this role will feel like a good fit.
We’re working with a growing B2B SaaS business in the golf and hospitality tech space. They’re looking for someone who can take ownership of the client support experience — from handling day-to-day software queries and resolving issues through to guiding users and helping them get real value from the system.
Duties & Responsibilities
• Responding to client queries and troubleshooting issues
• Guiding users through solutions in a clear, practical way
• Supporting onboarding and system adoption
• Building strong relationships with clients
• Identifying recurring issues and improving processes
Desired Experience & Qualification
You’ll do well if you:
• Have 1–3 years’ experience in software support / SaaS / customer success
• Can explain technical concepts clearly to non-technical users
• Are calm, patient, and solutions-focused
• Enjoy working with people as much as solving problems
• Are organised and detail-oriented
Nice to have:
• Exposure to CRM systems or support tools
• Hospitality / golf industry exposure (or interest in learning)
• Additional languages (French, Italian, Spanish)
Package & Remuneration
What’s on offer:
- Competitive package
- Hybrid working (the office is based in the beautiful Big Bay, Blouberg area)
- Equipment provided
- Strong learning curve within a SaaS environment
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