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JCPenney | Niles Illinois United states
Expires: February 14, 2024
General Description General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution
You will train and develop associates to execute sales building programs.Primary Responsibilities:Customer Service & Sales - Directs Customer Service and sales activities in store; resolves customer issues and concerns
Models and holds team accountable for outstanding customer service
Actively listens to customer issues to resolve problems
Maximizes sales and service by ensuring staff is scheduled appropriately
Store Merchandise Standards - Managers merchandise standards through Put to Fixture, SET, and Visual process execution
Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process
Promote company merchandise strategy and identifies local opportunities to drive sales
Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store
Omnichannel - Trains, mentors and coaches all associates at
Pickup location on processes and transaction procedures related to delivery and return of orders
Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods
Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates
Responsible for the Specialty associate training and care/protection plans
Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes
Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale
Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.Team Development - Teaches, trains and coaches associates
Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions
Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.Core Competencies:To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies:Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices
Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives
Encourages others and their self to stretch beyond current capabilities
Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements
Uses the growth mindset by seeing change as an opportunity to learn and grow.Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals
Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts
Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action
Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace
Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level
Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions
Creates a culture of development by coaching and teaching others
Aligns goals, processes, and culture to create momentum and champion a One Team approach
Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs
Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions
Develops positive and inclusive relationships across the organizationImplements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals
Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action
Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.Drives Results: Demonstrates a sense of urgency to act decisively and quickly
Establishes aggressive goals and takes appropriate risks to achieve results
Shows confidence when challenged and will do the right thing even when it's hard
Strives to achieve excellent results by creating a culture of continuous improvement
About JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families
As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated
At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands
Reinforcing this shopping experience is the customer service and warrior spirit of associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment
It is a place where careers prosper, accomplishments are celebrated and diversity flourishes
It's a place that's meant for you
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match
All associates are eligible for an associate discount on JCPenney merchandise
Job Title: Sales Floor Supervisor - Golf Mill S/CLocation:Niles, IL, United States-Golf Mill S/C 220 Golf Mill CtrJob ID: 1095735 J.C
Penney Company Inc.Plano, Texas Recommended Skills
Expires: February 14, 2024
General Description General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution
You will train and develop associates to execute sales building programs.Primary Responsibilities:Customer Service & Sales - Directs Customer Service and sales activities in store; resolves customer issues and concerns
Models and holds team accountable for outstanding customer service
Actively listens to customer issues to resolve problems
Maximizes sales and service by ensuring staff is scheduled appropriately
Store Merchandise Standards - Managers merchandise standards through Put to Fixture, SET, and Visual process execution
Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process
Promote company merchandise strategy and identifies local opportunities to drive sales
Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store
Omnichannel - Trains, mentors and coaches all associates at
Pickup location on processes and transaction procedures related to delivery and return of orders
Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods
Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates
Responsible for the Specialty associate training and care/protection plans
Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes
Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale
Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.Team Development - Teaches, trains and coaches associates
Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions
Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.Core Competencies:To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies:Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices
Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives
Encourages others and their self to stretch beyond current capabilities
Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements
Uses the growth mindset by seeing change as an opportunity to learn and grow.Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals
Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts
Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action
Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace
Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level
Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions
Creates a culture of development by coaching and teaching others
Aligns goals, processes, and culture to create momentum and champion a One Team approach
Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs
Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions
Develops positive and inclusive relationships across the organizationImplements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals
Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action
Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.Drives Results: Demonstrates a sense of urgency to act decisively and quickly
Establishes aggressive goals and takes appropriate risks to achieve results
Shows confidence when challenged and will do the right thing even when it's hard
Strives to achieve excellent results by creating a culture of continuous improvement
About JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families
As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated
At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands
Reinforcing this shopping experience is the customer service and warrior spirit of associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment
It is a place where careers prosper, accomplishments are celebrated and diversity flourishes
It's a place that's meant for you
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match
All associates are eligible for an associate discount on JCPenney merchandise
Job Title: Sales Floor Supervisor - Golf Mill S/CLocation:Niles, IL, United States-Golf Mill S/C 220 Golf Mill CtrJob ID: 1095735 J.C
Penney Company Inc.Plano, Texas Recommended Skills
- Customer Satisfaction
- Retail Management
- Training And Development
- Training
- Retailing
- Retail Sales
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