GolfJobs
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Theranchlb | California United states
Expires: February 14, 2024
**Hotel / Resort Golf Team Member**
• **Job Tracking ID**: Click To Reveal Phone76
• **Job Location**: Laguna Beach, CA
• **Job Level**: Entry Level (less than 2 years)
• **Level of Education**: Any
• **Job Type**: Full-Time/Regular
• **Date Updated**: April 15, 2021
• **Years of Experience**: Up to 2 Years
• **Starting Date**: ASAP **Invite a friend** **Job Description:** **POSITION OVERVIEW** Greet guests and assist with tee times, retail purchases and lesson requests with a positive, friendly and professional attitude
**Duties and Responsibilities**
• Check in guests for their tee times using Golf POS system.
• Answer phones and book tee times, golf lessons and assist with all guests requests pertaining to golf and the hotel.
• Organize the tee sheet and first tee as well as maintaining a standard pace of play on the golf course.
• Ensure procedures are followed to open, close and secure the golf shop and all other surrounding buildings and equipment.
• Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
• Conduct golf course Marshall responsibilities ensuring proper pace of play, etiquette, conduct and compliance of all course rules and regulations by all players, as well as unauthorized individuals who access the course on foot, bike or other vehicles.
• Ensure the golf shop, storage areas, range, cart storage and grounds are maintained and cleaned daily
This Includes emptying trash cans, sweeping and picking up debris from parking area and surrounding grounds as well as on the golf course
Check restrooms on daily basis and report issues to housekeeping supervisor.
• Assist with physical inventory at month end.
• Maintain clean, presentable and fully stocked merchandise displays on a daily basis.
• Using Golf POS system- schedule reservations for groups, guests staying on property and single and multi-player advanced golf reservations.
• Maintain pleasant and professional telephone etiquette.
• Be fully knowledgeable of golf shop merchandise and golf terminology.
• Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
• Maintain the driving range facility.
• Assist staff when needed by setting up umbrellas, organizing tables and chairs and ensuring table tops are clean and the area is free of litter and debris, and assisting with any special group requests
NOTE: This description is not intended to be all-inclusive
Other related duties may be assigned as required in addition to the principle duties outlined above
**SUPPORTIVE FUNCTIONS** In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of The Ranch:
• Responsible for ensuring that all guests receive outstanding customer service which meets or exceeds their expectations.
• Assist with Outside Services, bag handling services, etc
per guests and manager requests.
• Responsible for selling golf retail items, and must maintain golf retail merchandising and organization standards within the pro shop.
• Maintain clean and organized exterior areas including golf carts, golf bag carriers, driving range, equipment and grounds
**Experience and Skills:** **Requirements For The Position** **Education and Licensing:** High School or GED required, college degree or coursework desired
CA drivers license
PGA pro or desire for certification a plus
**Skills and Experience:** Minimum 1-2 years of experience working in a golf operation, pro shop or country club, with experience and knowledge of managing golf tee times, selling retail, marshal duties, and customer service related to golf
Customer Service in a Hotel or Resort experience desired
**Grooming:** All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards
**Competencies:** The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process
Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Knowledgable of The Ranch operations, its services, and facilities.
• Must be computer literate and familiar with golf software applications such as EZLinks, Microsoft Office and POS for cash handling and processing credit card payments.
• REASONING ABILITY: Able to apply common sense understanding to carry out instructions, and follow applicable workplace guidelines, rules, policies and procedures.
• INTERPERSONAL: Must have excellent people skills and ability to work in a positive manner with a wide range of people and personalities, including customers, coworkers, management, vendors, ownership, members of the public and general community.
• Able to apply common sense understanding to carry out instructions
**Phsysical Demands:**
• Most work tasks are performed indoors
Temperature is moderate and controlled by The Ranch environmental systems.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability to reach other departments of The Ranch on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment
**Other:** Regular attendance is essential to the successful performance of this position
Irregular attendance will be subject to disciplinary action, up to and including termination of employment
Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch
In addition, attendance is required at all scheduled training sessions and meetings
Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranchs facilities
Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment
This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time
It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of team members under his/her supervision. Recommended Skills
Expires: February 14, 2024
**Hotel / Resort Golf Team Member**
• **Job Tracking ID**: Click To Reveal Phone76
• **Job Location**: Laguna Beach, CA
• **Job Level**: Entry Level (less than 2 years)
• **Level of Education**: Any
• **Job Type**: Full-Time/Regular
• **Date Updated**: April 15, 2021
• **Years of Experience**: Up to 2 Years
• **Starting Date**: ASAP **Invite a friend** **Job Description:** **POSITION OVERVIEW** Greet guests and assist with tee times, retail purchases and lesson requests with a positive, friendly and professional attitude
**Duties and Responsibilities**
• Check in guests for their tee times using Golf POS system.
• Answer phones and book tee times, golf lessons and assist with all guests requests pertaining to golf and the hotel.
• Organize the tee sheet and first tee as well as maintaining a standard pace of play on the golf course.
• Ensure procedures are followed to open, close and secure the golf shop and all other surrounding buildings and equipment.
• Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
• Conduct golf course Marshall responsibilities ensuring proper pace of play, etiquette, conduct and compliance of all course rules and regulations by all players, as well as unauthorized individuals who access the course on foot, bike or other vehicles.
• Ensure the golf shop, storage areas, range, cart storage and grounds are maintained and cleaned daily
This Includes emptying trash cans, sweeping and picking up debris from parking area and surrounding grounds as well as on the golf course
Check restrooms on daily basis and report issues to housekeeping supervisor.
• Assist with physical inventory at month end.
• Maintain clean, presentable and fully stocked merchandise displays on a daily basis.
• Using Golf POS system- schedule reservations for groups, guests staying on property and single and multi-player advanced golf reservations.
• Maintain pleasant and professional telephone etiquette.
• Be fully knowledgeable of golf shop merchandise and golf terminology.
• Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
• Maintain the driving range facility.
• Assist staff when needed by setting up umbrellas, organizing tables and chairs and ensuring table tops are clean and the area is free of litter and debris, and assisting with any special group requests
NOTE: This description is not intended to be all-inclusive
Other related duties may be assigned as required in addition to the principle duties outlined above
**SUPPORTIVE FUNCTIONS** In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of The Ranch:
• Responsible for ensuring that all guests receive outstanding customer service which meets or exceeds their expectations.
• Assist with Outside Services, bag handling services, etc
per guests and manager requests.
• Responsible for selling golf retail items, and must maintain golf retail merchandising and organization standards within the pro shop.
• Maintain clean and organized exterior areas including golf carts, golf bag carriers, driving range, equipment and grounds
**Experience and Skills:** **Requirements For The Position** **Education and Licensing:** High School or GED required, college degree or coursework desired
CA drivers license
PGA pro or desire for certification a plus
**Skills and Experience:** Minimum 1-2 years of experience working in a golf operation, pro shop or country club, with experience and knowledge of managing golf tee times, selling retail, marshal duties, and customer service related to golf
Customer Service in a Hotel or Resort experience desired
**Grooming:** All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards
**Competencies:** The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process
Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Knowledgable of The Ranch operations, its services, and facilities.
• Must be computer literate and familiar with golf software applications such as EZLinks, Microsoft Office and POS for cash handling and processing credit card payments.
• REASONING ABILITY: Able to apply common sense understanding to carry out instructions, and follow applicable workplace guidelines, rules, policies and procedures.
• INTERPERSONAL: Must have excellent people skills and ability to work in a positive manner with a wide range of people and personalities, including customers, coworkers, management, vendors, ownership, members of the public and general community.
• Able to apply common sense understanding to carry out instructions
**Phsysical Demands:**
• Most work tasks are performed indoors
Temperature is moderate and controlled by The Ranch environmental systems.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability to reach other departments of The Ranch on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment
**Other:** Regular attendance is essential to the successful performance of this position
Irregular attendance will be subject to disciplinary action, up to and including termination of employment
Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch
In addition, attendance is required at all scheduled training sessions and meetings
Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranchs facilities
Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment
This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time
It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of team members under his/her supervision. Recommended Skills
- Retail Sales
- Automotive Sales
- Retail Management
- Customer Experience
- Product Information Management
- Selling Techniques
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