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Well-known member
Corte Bella Golf Club | Arizona United states
Expires: April 17, 2024
Property Description:
Corte Bella Golf Club, purchased by KemperSports in October of 2021, is an 18-hole championship course located in the gated community of Corte Bella in Sun City West, Arizona. The club caters to an active 300+ memberships and accepts some outside public play and hosts outside tournaments. Corte Bella is open year-round and plays 44K-45K rounds a year. About 85% of rounds are member driven. This includes recreational member play, guest play, MGA/WGA member leagues, and small weekly member groups.
Position Summary:
The Head Golf Pro leads the golf department comprised of assistant professionals, outside service staff, and rangers. They are instrumental in supporting the team to deliver a best-in-class membership experience and administer daily operations. A strong background in leadership, communication, and the creative development of events, programs, and strategies to improve the Club’s products and position in the marketplace is preferred. Additionally, he/she is accountable for achieving budgeted financial goals relative to the operations for which he/she is responsible. The Head Golf Pro is the face of the department and will be responsible for communicating effectively with the membership in person and in writing.
Essential Duties and Responsibilities:
Qualifications:
Supervises:
Golf shop staff, outside services, starters, rangers
Classification:
Full-time, Non-Seasonal, Salaried, Exempt
KemperSports Management is an Equal Opportunity Employer
Expires: April 17, 2024
Property Description:
Corte Bella Golf Club, purchased by KemperSports in October of 2021, is an 18-hole championship course located in the gated community of Corte Bella in Sun City West, Arizona. The club caters to an active 300+ memberships and accepts some outside public play and hosts outside tournaments. Corte Bella is open year-round and plays 44K-45K rounds a year. About 85% of rounds are member driven. This includes recreational member play, guest play, MGA/WGA member leagues, and small weekly member groups.
Position Summary:
The Head Golf Pro leads the golf department comprised of assistant professionals, outside service staff, and rangers. They are instrumental in supporting the team to deliver a best-in-class membership experience and administer daily operations. A strong background in leadership, communication, and the creative development of events, programs, and strategies to improve the Club’s products and position in the marketplace is preferred. Additionally, he/she is accountable for achieving budgeted financial goals relative to the operations for which he/she is responsible. The Head Golf Pro is the face of the department and will be responsible for communicating effectively with the membership in person and in writing.
Essential Duties and Responsibilities:
- Implement applicable Company operating, human resources, and safety policies and procedures pertaining to the golf shop and outside services.
- Plan and schedule work duties of department personnel. Monitor performance to ensure customer service standards and productivity goals are achieved.
- Oversee daily operating and accounting activities. Track daily sales and forecast future revenue and expenses. Monitor staff interaction with guests to ensure proper customer service; maintaining clean, presentable, and fully stocked merchandise displays; ensuring that the golf shop, storage areas, cart shed, and clubhouse grounds are maintained to applicable appearance standards.
- Assist in the preparation and implementation of operating and capital budgets. Provide assistance with financial forecasts and analyzing budget variances.
- Oversee merchandising operations including ensuring that merchandise orders are recorded with proper quantities and prices and participating in monthly inventories. Be fully knowledgeable of golf shop merchandise, participate in selling merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
- Track types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of customer service and speed of play. Recommend plans for continued improvement.
- Interact with members, guests, and public play in a congenial and professional manner. Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.
- Oversee the instructional program provided to members and conduct some individual and/or group lessons as time permits.
- Work with member leagues, golf associations and other groups to schedule tournaments and group outings. Ensure organization and efficient operation and coordination of golf shop, cart service and food & beverage activities.
- Ensure that ancillary services including, but not limited to, the handicapping system, guest programs and driving range facilities are efficiently organized and meet customer needs.
- Represent the Company in meetings and/or presentations with various clients, the Corte Bella HOA, and other outside agencies. Participate in due-diligence site visits and provide market analysis for various projects, when requested.
- Manage employment activities for applicable staff members, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc.
- Assure the timely submission of all required operational, financial, budgetary reports.
- Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations.
- Perform additional duties as required.
Qualifications:
- BA / BS degree, preferred.
- PGA Class A credentials, preferred.
- Min 4 years management experience in the golf industry.
- Demonstrated experience and capability in the areas of fiscal and staff management.
- Retailing, marketing, customer service, and member relations experience required.
- Experience with EZSuite tee sheet and POS, preferred.
- Experience with GolfGenius required.
- Proficiency with computer software including word processing and spreadsheets.
- Demonstrated quality written, verbal, interpersonal communication skills.
- Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
- Positive attitude, professional manner and appearance in all situations.
Supervises:
Golf shop staff, outside services, starters, rangers
Classification:
Full-time, Non-Seasonal, Salaried, Exempt
KemperSports Management is an Equal Opportunity Employer
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