GolfJobs
Well-known member
City of Madison, WI | Madison Wisconsin United states
Expires: April 19, 2024
General Description
Come be part of the future of Golf in Madison Parks! This position will play a lead role in ensuring that quality, affordable municipal golf is available in the City of Madison for generations to come, by focusing on creating a welcoming and inclusive environment while providing consistent, high quality guest experiences and supporting the Golf Program’s administrative functions.
This is responsible supervisory work in the management and oversight of clubhouse operations and program support within the Golf Section of the City of Madison Parks Division. Work includes planning, coordinating, developing, and overseeing daily clubhouse services and substantive involvement in related administrative functions for clubhouse and course operations (e.g., processing payroll; the development of related program standards; purchasing and inventory control; and diverse recordkeeping) for the City’s four courses. This position will manage the administration of the golf shops, tournament operations, reservation and POS systems, Food and Beverage program, and lesson and league programs.
Additionally, the position will oversee communications between the Golf Section and its customers. This position is also responsible for the hiring, training, and discipline of hourly and full-time staff members, as well as ensuring service excellence for our guests at the City’s four golf courses. This position works under the general supervision of the Golf Director, with executive oversight from the Parks Assistant Superintendent. This position is expected to exercise appropriate independent judgement and will work and coordinate shifts on weekends, holidays, and evenings.
The selected candidate may be hired as either a Golf Clubhouse Operations Supervisor 1 or Golf Clubhouse Operations Supervisor 2, depending on qualifications. If hired as a Golf Clubhouse Operations Supervisor 1, progression to a Golf Clubhouse Operations Supervisor 2 will occur automatically upon the employee obtaining PGA Class A certification.
Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.
The City of Madison is an equal opportunity employer functioning under an affirmative action plan. We value diversity, equity, inclusion, and belonging. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply!
Examples of Duties and Responsibilities
Supervision
Minimum Qualifications
To be hired as a Golf Clubhouse Operations Supervisor 1:
If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent experience:
Two (2) years of experience in applying:
For a complete list of Knowledge, Skills and Abilities, please visit the classification specification for Golf Clubhouse Operations Supervisor 1 or Golf Clubhouse Operations Supervisor 2.
Special Requirements
Expires: April 19, 2024
General Description
Come be part of the future of Golf in Madison Parks! This position will play a lead role in ensuring that quality, affordable municipal golf is available in the City of Madison for generations to come, by focusing on creating a welcoming and inclusive environment while providing consistent, high quality guest experiences and supporting the Golf Program’s administrative functions.
This is responsible supervisory work in the management and oversight of clubhouse operations and program support within the Golf Section of the City of Madison Parks Division. Work includes planning, coordinating, developing, and overseeing daily clubhouse services and substantive involvement in related administrative functions for clubhouse and course operations (e.g., processing payroll; the development of related program standards; purchasing and inventory control; and diverse recordkeeping) for the City’s four courses. This position will manage the administration of the golf shops, tournament operations, reservation and POS systems, Food and Beverage program, and lesson and league programs.
Additionally, the position will oversee communications between the Golf Section and its customers. This position is also responsible for the hiring, training, and discipline of hourly and full-time staff members, as well as ensuring service excellence for our guests at the City’s four golf courses. This position works under the general supervision of the Golf Director, with executive oversight from the Parks Assistant Superintendent. This position is expected to exercise appropriate independent judgement and will work and coordinate shifts on weekends, holidays, and evenings.
The selected candidate may be hired as either a Golf Clubhouse Operations Supervisor 1 or Golf Clubhouse Operations Supervisor 2, depending on qualifications. If hired as a Golf Clubhouse Operations Supervisor 1, progression to a Golf Clubhouse Operations Supervisor 2 will occur automatically upon the employee obtaining PGA Class A certification.
Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.
The City of Madison is an equal opportunity employer functioning under an affirmative action plan. We value diversity, equity, inclusion, and belonging. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply!
Examples of Duties and Responsibilities
Supervision
- Lead annual recruitment and hiring processes for hourly staff, including Assistant Pros, Attendants, Food & Beverage, and Laborers.
- Train, coach, supervise, discipline, and respond to grievances of full-time Golf Programming Assistants, hourly Attendants, and Assistant Pro staff.
- Assist the Golf Director in creating a culture of service by developing and delivering both on-the-job and formal trainings and job coaching and enforcing the Golf Code of Conduct.
- Schedule and direct the Golf Programming Assistants and Professional Aides; supervise and direct the work of the Attendant staff and Food & Beverage staff.
- Set and enforce expectations for full-time and hourly clubhouse staff, as well as coordinating with maintenance staff regarding customer expectations.
- Ensure budgetary control of overtime and efficient staff scheduling across all courses.
- Review and approve payroll for all full-time and hourly clubhouse and maintenance staff.
- Manage the food and beverage and merchandise operations, to include menu and merchandise selections, purchasing and inventory controls, waste reduction and vendor relations.
- Consistently ensure the property is operated in accordance with all local, state, and federal laws.
- Oversee the care and maintenance of the property’s physical assets and facilities performed by permanent and hourly staff.
- Analyze and prepare financial reports as requested by the Parks Leadership for rounds, revenues, and expenses.
- Oversee the daily operating activities at the properties including opening, closing, and securing the golf shop; overseeing proper charges including cash/credit card charges; maintaining clean, presentable, fully stocked merchandise displays; ensuring all clubhouse areas are being maintained to model appearance standards.
- Assist in the creation and implementation of the Golf Program’s marketing strategy.
- Administer contracts with golf instruction partners (including Change Golf Instruction and First Tee) and work with Programming Assistants and Professional Aides to create and conduct player development programs to attract golfers to the facility.
- Participate in outside activities to enhance the presence of the property in the local community.
- Actively work to grow outing rounds/revenue at the facility through outside sales and retention.
- Oversee coordination of mixed use recreation events with event organizers and stakeholders, including Madison Parks Foundation and other community partners.
- Maintain effective communications with the general public, league representatives, golf professionals, and clubhouse staff regarding course maintenance and playing conditions.
- Maintain in oneself, and amongst staff, a positive attitude, professional demeanor, and appearance in all situations.
- Review customer comments/concerns and respond in a timely manner.
- Display appropriate interpersonal and communication styles.
- Build and foster a team environment and brand consistency across all four courses.
- Implement Customer Service orientation for staff and volunteers.
Minimum Qualifications
To be hired as a Golf Clubhouse Operations Supervisor 1:
- Two (2) years of experience in managing food/beverage and/or merchandising operations for a golf clubhouse, and a PGA member in good standing.
- Associate's or Bachelor’s degree in Business Administration, Golf Course Management, or a closely related field from an accredited college or university; OR completion of a formal training program from an accredited professional golf organization; AND
- One (1) year of experience in managing food/beverage and/or merchandising operations for a golf clubhouse, and a PGA member in good standing.
If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent experience:
Two (2) years of experience in applying:
- The game of golf, its rules, etiquette, and instructional techniques;
- Principles and practices of food and beverage operations;
- Point of Sale software;
- Reservation systems;
- Purchasing and control methods and recordkeeping; AND
- Microsoft Word, Excel, Outlook, and PowerPoint.
For a complete list of Knowledge, Skills and Abilities, please visit the classification specification for Golf Clubhouse Operations Supervisor 1 or Golf Clubhouse Operations Supervisor 2.
Special Requirements
- Possession of a valid driver's license.
- Ability to efficiently travel between courses and/or other work locations during the workday.
- Employees will be expected to work during the evening and/or on weekends for lessons, leagues, special events, and as required.
- Ability to physically access all City of Madison golf courses and facilities.
Payroll title for this position will be either Golf Clubhouse Operations Supervisor 1 or Golf Clubhouse Operations Supervisor 2.
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