GolfJobs
Well-known member
United States Golf Association | Pinehurst North carolina United states
Expires: March 10, 2024
The USGA is a mission-based nonprofit organization whose purpose is to unify the game, showcase the best talent in golf, provide impartial governance and advance our impact on critical issues such as sustainability, accessibility and inclusion. We conduct the U.S. Open, the U.S. Women's Open and 13 other national championships at America's iconic golf venues. The USGA's headquarters is located in Liberty Corner, N.J., with a new satellite Golf House Pinehurst campus scheduled to open in Dec. 2023. For more, visit usga.org.
About this role:
As the first point of contact for all those arriving at the campus, the Welcome Ambassador is a brand representative responsible for creating a welcoming environment, providing excellent customer service and generally supporting the transition of guests, vendors, VIPs and other visitors from arrival to their final destination.
The Welcome Ambassador is responsible for clearly articulating in a professional manner core mission, functions and services. The ideal candidate must have exemplary interpersonal and communications skills to ensure visitors and callers are greeted and accommodated professionally, efficiently and with exceptional customer care.
This role is non-exempt and will be paid on an hourly basis, with a Monday through Friday schedule from 8am - 5pm. Overtime may be required on an occasional basis.
This is a full-time position slated for 6 months.
What you'll do:
Expires: March 10, 2024
The USGA is a mission-based nonprofit organization whose purpose is to unify the game, showcase the best talent in golf, provide impartial governance and advance our impact on critical issues such as sustainability, accessibility and inclusion. We conduct the U.S. Open, the U.S. Women's Open and 13 other national championships at America's iconic golf venues. The USGA's headquarters is located in Liberty Corner, N.J., with a new satellite Golf House Pinehurst campus scheduled to open in Dec. 2023. For more, visit usga.org.
About this role:
As the first point of contact for all those arriving at the campus, the Welcome Ambassador is a brand representative responsible for creating a welcoming environment, providing excellent customer service and generally supporting the transition of guests, vendors, VIPs and other visitors from arrival to their final destination.
The Welcome Ambassador is responsible for clearly articulating in a professional manner core mission, functions and services. The ideal candidate must have exemplary interpersonal and communications skills to ensure visitors and callers are greeted and accommodated professionally, efficiently and with exceptional customer care.
This role is non-exempt and will be paid on an hourly basis, with a Monday through Friday schedule from 8am - 5pm. Overtime may be required on an occasional basis.
This is a full-time position slated for 6 months.
What you'll do:
- Warmly greet and accommodate visitors and ensure they feel welcomed and their presence valued. Accurately and thoughtfully respond to visitor questions in a professional, knowledgeable and informative manner.
- Monitor the inquiries to see if there are any trends or areas of opportunity to enhance the experience with guests. Actively seek out feedback and awareness of department level initiatives in order to be fully informed of inquiries that could come in.
- Provide support for on-site events including large scale meetings/symposiums, press conferences, events, etc. Support for activities includes setup, registering, credentialing and directing visitors to event locations.
- Perform special projects as assigned.
- May also include supporting administrative and general office work for various departments and assisting with event planning and preparations.
- Additional duties as needed.
- This role will be based at our new headquarters in Pinehurst, North Carolina, scheduled to open in Dec. 2023.
- Prior experience in hospitality and/or high-volume receptionist position
- Pleasant phone manner
- Articulate, punctual, proactive, responsive and efficient
- Good organizational skills and ability to multi-task
- Good working knowledge of Microsoft Office (e.g. Outlook, Word, Excel, PowerPoint)
- A professional and conscientious disposition with a focus on customer care
- Ability to work as both a team player and independently without direct oversight
- Occasional overtime and weekend coverage may be required as necessary
- Administration
- Communication
- Coordinating
- Credentialing
- Customer Service
- Event Management
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