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Dream Golf | Nekoosa Wisconsin United states
Expires: May 3, 2024
Full job description Position Summary: The Buddies Golf Experience Coordinator role will enhance our ability to provide a world class experience for ‘buddy’ golf groups typically ranging from 8 – 16 players.
This position will play an instrumental role in organizing and implementing buddies group itineraries and is responsible for ensuring that guests receive outstanding customer service, which meets and exceeds their expectations. Acts as lateral support for central reservations calls.
Primary Duties and Responsibilities:
Expires: May 3, 2024
Full job description Position Summary: The Buddies Golf Experience Coordinator role will enhance our ability to provide a world class experience for ‘buddy’ golf groups typically ranging from 8 – 16 players.
This position will play an instrumental role in organizing and implementing buddies group itineraries and is responsible for ensuring that guests receive outstanding customer service, which meets and exceeds their expectations. Acts as lateral support for central reservations calls.
Primary Duties and Responsibilities:
- Process requests for buddy’s golf group outings/events and individual/leisure reservations.
- Organize and handle all details for buddies’ golf groups including room reservations, meals, tee times and rooming lists, other activities, and billing.
- Facilitate amenity programs and upsells.
- On-site presence required; minimum one point of in-person contact with each group.
- Ensure proper communication between departments to facilitate the coordination of all guests’ needs and activities.
- Maintain group leads list, keeping leads, reservations blocks, available inventory, and contract processes up to date.
- Coordinate with central reservations team on reservations process.
- Maintain clear notes and records.
- Be knowledgeable of golf shop operations and merchandise, restaurant and bar menus, hotel operations, and amenities in order to generate additional revenue through up-selling prior to and/or during outings/events. Assist guests with special requests.
- Monitor guest activities and customer satisfaction during group stay.
- Review billing statements throughout group stay.
- Performs other duties, as appropriate.
- High level of knowledge of game of golf & golf operations preferred.
- Proficiency in Microsoft Office: Outlook, Word, Excel.
- High school diploma required. College degree preferred.
- Demonstrated quality written, verbal, and interpersonal communication skills.
- Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
- Must possess telephone communication skills in terms of ability to negotiate, convince, upsell, and influence potential guest decisions. Ability to operate computer and subsequent operating systems.
- Positive attitude, professional manner, and appearance in all situations.
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