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Customer service representative golf (Remote) - , AUSTRALIA

GolfJobs

Well-known member
Mizuno Oceania Corporation PL | Australia
Expires: March 25, 2025

Our Company
Mizuno believes in the transformative power of sport.

This belief inspires our mission seamlessly "To be the brand of choice for dedicated athletes, customers and sports fans in their relentless pursuit of “better”. This belief is underpinned by our own core values which act as a benchmark for our own performance- Trustworthy, Inspiring, Innovation, Performance, Passion and Sustainability.

We are a friendly bunch of approximately 60 people (Aus/ NZ). We work Monday to Friday and we aim to fill this role immediately with someone who loves and understands golf who enjoys this type of work and likes to be busy.

Here are the responsibilities:
  • Answer incoming phone calls
  • Review incoming daily Golf orders ensuring accuracy on product and account details.
  • Process requests/cancellations/returns on existing orders as required by the customer, account and/or sales representatives.
  • Daily data entry with high accuracy and other ad-hoc administrative tasks as required.
  • Liase with relevant departments including Accounts, Sales and/or Marketing as required.
  • Monitor compliance with programs to ensure orders are entered with correct terms.
  • Review and process daily and weekly reports.
  • Resolve account queries as needed, including invoice and shipping errors, returns, and general issues for internal and external accounts in a timely and professional manner.
  • Ensure accuracy of orders and/or liaising with 3rd Party Logistics where required
  • Maintain up-to-date knowledge of Mizuno Golf products/range.
Keys Skills
You will have:
  • A great understanding of Golf equipment and the game.
  • Minimum 3-6 months experience in an office/ admin environment and an interest in pursuing this type of work (desk/ office work)
  • Reliable data entry skills and sound spelling/ grammar for customer emails
  • Friendly communication skills
  • Great time management
  • Common sense problem solving /decision-making skills.
  • Developed computer literacy: MS Office, Excel/Word
  • Ability to multitask without compromising quality of work.
  • Ability to work independently whilst part of a fun team.
The Perks
  • Annual $600 FREE product allowance for our sport and/or golf products, PLUS a further 60% off the entire range of Sport/ Golf.
  • In-house staff sales with super cheap product usually twice per year.
  • Opportunity to Work from home 2 days per week -once trained.
  • Enjoy an RDO per month (starts after probation period).
  • EXTRA Annual leave - leave increases to 23 days after 3 years of service, then 24 days after 4 years of service, then 25 days every year once you have been here 5 years!
  • Take your birthday off with pay!
  • Neat casual attire or wear Mizuno gear everyday - we don't mind!
  • Free parking on site
  • Friendly, supportive team environment
  • with…..a Nespresso coffee machine, many coffee pod choices (…plus biscuits!)
*We may consider 4 days employment per week (a part time role) if the successful candidate is studying a related field, such as Golf/ Sport

Role is available now.


 
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