Customer service agent - golf (Full Time) - UNITED STATES

[GolfJobs]

Foresight Sports | United states
Expires: February 14, 2024

Job Description

This is a full-time position with the best golf technology company in the industry, Foresight Sports.

We are looking for new team members who are capable of the following:

• Able To Manage Multiple Projects & Tasks
• Pays Extra Close Attention To Details
• Works Quickly
• Can Maintain A Calm Demeanor Under Pressure
• Will Take Initiative To Solve Problems, But Knows When To Ask For Help
  

This position will require experience in the golf industry and/or someone who can offer an understanding of the physics of golf.

Starting hours will be 8am-5pm, Monday through Friday, with possible shift change required for 6am -3pm or 9am-6pm. Pay will start at $20.49 per hour - 40 hours a week, with overtime pay available once training is completed. Includes A Competitive Benefits Package.

Customer Support Agent:

• Requires previous IT computer experience or golf experience to apply.
  

Initial Responders:

• Phones
• Chat
• Email
• Online Tickets
  

Customer Data Collection:

• Confirm All Customer Contact Information
• Confirm All Customer Owned Hardware / Software Information
• Request Device / Software Logs for Team Review
• Utilize Provided Platforms: Help Desk Articles, Support Guides, Independent Online Resources - to direct customers to resolution.
  

Confirming & Explaining With Customer To Assure Basic Setup Is Achieved

• Includes Hardware (Physically) and Software (Digitally)
• Provide Basic Technical Troubleshooting Skills/Understanding
• Review & Investigate Customer Reports To Qualify If There Is An Issue, Utilizing Basic Troubleshooting Skills/Understanding To Attempt To Resolve.
  

Escalate To Product Operation Specialist Team Member If Unable To Resolve.

Up-sell & Process Upgrade Orders

Confirm & Communicate Return Merchandise Authorization (RMA) When Customers Device Requires Return For Repairs.

Required Skills/Knowledge:

• Strong Verbal & Written Communication Skills.
• Ability To Quickly Assess Client Requests & Identify Solutions (Self Starter/Self Motivated).
• Strong Customer-Focused Orientation.
• Attention To Detail.
  

Additional knowledge (Preferred):

• Strong Working Knowledge Of MS Windows 7/10/11 Operating Systems & Newer.
• Previous Computer Or Customer Support Experience.
• Computer Networking Experience Is A Plus!
• Golf Knowledge Is A Plus!
• College Level Education Or Similar In Field Experience
• Working Knowledge Of Android, iOS, Database Usage & Audio Visual Setup.
  

Company Description

Learn more about Foresight Sports at

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Learn more about Foresight Sports at

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