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ShangriLa | Oklahoma United states
Expires: June 18, 2026
POSITION
Banquet Captain
JOB DESCRIPTION
Supervise banquet staff in the completion of the assigned functions and set-up, as well as oversee the service and break-down functions in a safe manner.
REPORTS TO
Banquet Manager
KEY RESPONSIBILITIES
QUALIFICATIONSSKILLS
PHYSICAL DEMANDS
While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.
PERFORMANCE STANDARDS
Customer Satisfaction:
Work Habits:
SafetySecurity:
PHYSICAL DEMANDS
While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.
WORK ENVIRONMENT
The duties of this position are primarily performed in indoor climate conditions.
ADDITIONAL NOTES
This role summary outlines core duties but is not exhaustive. Other responsibilities may be assigned. This position is at-will and subject to change at the discretion of the Company.
Expires: June 18, 2026
POSITION
Banquet Captain
JOB DESCRIPTION
Supervise banquet staff in the completion of the assigned functions and set-up, as well as oversee the service and break-down functions in a safe manner.
REPORTS TO
Banquet Manager
KEY RESPONSIBILITIES
- Check server and houseperson banquet event orders to ensure that all information is accurate.
- Check room set-up to see that banquet event order directions are completely followed. Ensure that all public areas are neat and clean.
- Make contact with group representatives. Explain how to make contact if needed throughout the function.
- Communicate all banquet event order changes to catering or convention services office and affected departments.
- Coordinate with banquet staff set-ups, changes and time schedules for all functions.
- Verify staffing levels for the next day's functions. Adjust schedules accordingly through the addition or cancellation of servers/bartender/housepersons.
- Operate as a banquet server when needed; setting-up, greeting and serving the guest and breaking-down the function.
- Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
- Post all banquet checks at end of day and turn into Night Audit
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
QUALIFICATIONSSKILLS
- High school diploma or equivalent preferred.
- Related experience is preferred but not required.
- Must be 18 years of age or older.
- Must be able to pass a background check.
- Must be able to maintain professional status through interface with customers.
- Must be able to maintain a professional working relationship with management and co-workers.
- Must be able to work flexible schedules.
- Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
- Must be able to withstand prolonged periods of standing and/or walking.
- Must have the ability to lift at least 30 lbs.
PHYSICAL DEMANDS
While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.
PERFORMANCE STANDARDS
Customer Satisfaction:
- Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
- Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
- Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.
Work Habits:
- Follow established work procedures and policies, maintaining punctuality and reliable attendance.
- Adapt to changes in the work environment with a positive attitude.
- Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.
SafetySecurity:
- Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
- Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
- Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.
PHYSICAL DEMANDS
While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.
WORK ENVIRONMENT
The duties of this position are primarily performed in indoor climate conditions.
ADDITIONAL NOTES
This role summary outlines core duties but is not exhaustive. Other responsibilities may be assigned. This position is at-will and subject to change at the discretion of the Company.
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