GolfJobs
Well-known member
EAGLE RIDGE RESORT & SPA | Galena Illinois United states
Expires: March 21, 2024
PURPOSE AND PERFORMANCE GOALS
Achieve outstanding customer service and sales; Golf shop staffing and daily course operation; Cart/range staffing and daily operation; Merchandising; Coordinate course golf programs & tournaments; Daily course financial controls; Meeting course budgets.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following (other duties may be assigned):
Staffing and daily course operation:
Supervise 1-5 employees at any given time. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
EDUCATION AND/OR EXPERIENCE
May be required: to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence; to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
MATHEMATICAL SKILLS
May be required: to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
REASONING ABILITY
May be required: to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Frequently stands, walks, uses hands to finger, feel or handle, talks or hear. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.
HOURS
Due to the business demands of the hospitality industry, and the fact that the Resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.
Job Type: Full-time
Pay: $37,171.47 - $49,765.64 per year
Benefits:
Expires: March 21, 2024
PURPOSE AND PERFORMANCE GOALS
Achieve outstanding customer service and sales; Golf shop staffing and daily course operation; Cart/range staffing and daily operation; Merchandising; Coordinate course golf programs & tournaments; Daily course financial controls; Meeting course budgets.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following (other duties may be assigned):
Staffing and daily course operation:
- Manage a high performance team of co-workers while maintaining a positive, safe challenging, fun work environment. Train, develop, and recognize, coach and council employees of facility.
- Daily operations; answer phones; take tee times; operate cash register; proper cash handling; capture each name in tee-sheet; verify proper fees are charged; verify paid outs and over-ring; fill out rental agreements; oversee daily course operations; e-mail address collection; starters/turn times; rangers; cart/range attendants; enforce course rules; public relations.
- Ensure Complimentary Play Policy is followed and the daily tracking form complete.
- Execution of budget and business plan including adjustments to optimize results. Continually develop programs to increase revenue and grow member/guest loyalty.
- Manage staff to achieve service, revenue, safety and pace of play standards.
- Check course/weather conditions for playability and safety.
- Daily cart and range operations; staging carts; picking range; cleaning; customer service.
- Assure proper personal appearance standards are in place. (Name tag, uniform, neat etc.).
- Address and report any safety issues immediately. Adhere to safety policy.
- Manage opening & closing of pro-shop, cart staging area & golf course.
- Work with Point of Sale system; daily reports, weekly reports and monthly reports; budget expense, utilization, rain check, and script reports; accounts payable batches; time clocks, Microsoft, excel programs; e-mail; merchandise inventory and pricing.
- Provide ongoing training for sales and service, and operational excellence.
- Provide service, merchandising training.
- Promotes and follows all current and future company and course policies and rules.
- Recommend merchandise discounts/sales and course promotions when needed.
- Keeping course supplies at proper levels; scorecards and pencils; pro-shop supplies/forms; cart towels; pace of play policies.
- Assist Director of Golf in all merchandising needs.
- Assist Tournament Coordinator with tournament prep.; cart staging; cart signing; scorecards; scoreboards; tournament format/rules; special events.
- Promote golf course programs; golf schools; lesson programs; range and practice programs; membership programs; junior golf; coordinate leagues; e-mail collection.
- Managing handicap service & coordinate operations with other departments.
- Follow all cash handling procedures prescribed by Resort. i.e. Opening and closing deposits at Resort.
- Work at multiple locations on the property.
Supervise 1-5 employees at any given time. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
EDUCATION AND/OR EXPERIENCE
- College degree preferred. PGA member preferred. Experience mixed with High school diploma or general education degree (GED) at minimum.
May be required: to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence; to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
MATHEMATICAL SKILLS
May be required: to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
REASONING ABILITY
May be required: to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
- Valid Driver’s License. PGA Member or Associate. Basset and Food Handlers Certificate.
Frequently stands, walks, uses hands to finger, feel or handle, talks or hear. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.
HOURS
Due to the business demands of the hospitality industry, and the fact that the Resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.
Job Type: Full-time
Pay: $37,171.47 - $49,765.64 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- 8 hour shift
- Monday to Friday
- Weekends as needed
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